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1. About quality
There will be special department packing before the delivery, and there should be no quality problem, but we can't achieve 100%, if the product really exists
Please contact us within 48 hours upon receipt of the defects, and we will solve them properly for you.
2. Size problem: the detailed size of each item is measured and taken. Each person's measurement method is different, 1C The error about M is normal.
If you later blame the seller for the wrong size recommendation, I am sorry that you do not accept the return for this reason.
3. About the return and exchange of products
1). Please communicate with the customer service before returning the goods, and explain the detailed situation, so as to follow up your goods return and deal with it in time.
2). The product in question must be packaged completely (please take your own packaging, do not paste or write directly in the outer box of the original factory).
3). We will try our best to meet the customer's specification of product color or style, but we cannot guarantee 100%. As a result of color
Or the style does not match will not give the return exchange.
4). For the goods damaged in transportation, it shall be submitted within 24 hours after receiving the goods, and contact our after-sales customer service
Registration, the rest of the default for the goods intact.
5). The following conditions are not applicable: Defective or incomplete packaging of returned products, parts or related information
Improper, unauthorized repair or modification, failure to use or store in the normal way.
6) after-sales service is the most basic service of the company. We are willing to provide you with good after-sales service. At the same time,
Good after-sales service also requires the cooperation of customers. Please read the above instructions carefully before returning and changing the goods. Please follow the company
Above system handles, lest affect after - sales service quality.
1: about how many batch, support mixed batch? Is there any limit on the amount? How about the freight?
All products according to the above starting volume can be, the amount is unlimited! Support mixed batch! Support alipay transactions! Support network
Silver! We have indicated the weight of each product, and the freight system will automatically calculate when shooting, which may be slightly wrong
Poor, have a problem please contact customer service in time.
2. Are the products on the shelf available? What if they're out of stock?
All our goods are sold from stock. The available goods are available on the page. Please feel free to buy. by
Please understand that there are many kinds of goods and the daily sales volume is relatively large, and some of the goods were not taken off the shelves in time, resulting in the shortage of goods.
We will contact you by phone or send you a message and deal with it.
Dear buyers, due to the display or light environment and other factors, the pictures you see have a certain color difference, we
As far as possible the color difference will be reduced to the minimum, color difference problem will not be taken as the basis of complaint, low score, return and exchange. All of our store
The products are produced by the cooperative factory, and the quality is guaranteed.
No matter what the problem, whether it is the service or the quality of goods, as long as we contact our customer service, we will certainly true
Sincerely solve all the problems for you, if do not contact the buyer to apply for a refund or return of goods, both buyers and sellers are not good
We hope that we can solve your practical problems, please do not contact direct refund or return of the buyer is expensive
Hand, we promise that nothing can be resolved without communication.
Due to the inevitable collision and damage in the transportation, please be sure to be in front of the Courier when you sign for the goods
Check if the surface is intact. When the damage is found, you must sign on the express waybill and reject it, if not
Xu inspection can inform us to deal with, and we will negotiate with the express company, so that you will not have any economic loss, otherwise
We will not be responsible once we sign for it.
Express delivery: small orders can be taken directly. Ali system will calculate the express freight automatically
Display. If you have a designated Courier company, please contact the customer service in advance. Otherwise the company will choose the default Courier company
Send the goods.
Delivery logistics: if your goods are heavy (over 15kg, or not in jiangsu, zhejiang and Shanghai), we suggest you
tong
Overshipment logistics to reduce your shipping costs. For example, if a piece of 15 kg goods is sent to shenzhen, the express fee will be 1
Generally 60-75 yuan, and delivery logistics only need about 20 yuan (if there is transit fees calculated separately). Logistics and express delivery you receive
cargo
The time required for things is not much different. The shipping department will notify you by phone to go to the designated shipping point after the delivery of the goods
Pick up the goods.
Generally, you should pick up the goods within 3 days after the arrival of the goods, so as to avoid the cost of warehousing.
1: we promise to return or exchange goods for 7 days without reason. The return and exchange of goods without quality problem shall be borne by the buyer. Because of the commodity
The freight shall be borne by the store for the return and exchange of goods caused by quality problems or the responsibility of the store.
2. We do not accept return or exchange of goods that have been used or affected the second sale, please kindly understand.
If you encounter problems, as long as contact our customer service, we will definitely take the initiative to help you objectively solve, never avoid anything
Responsibility. It is not good for both the buyer and the seller to give negative comments at any time. We hope to keep every one of them
Keba friends, can solve your practical problems, improve our service level, we hope everyone in the acoba
Shopping's customers are happy! At the same time, we also refused the visit of the bad reviewers, for the use of the bad review threatened us to withdraw
Money, gifts of uninvited guests, we will resolutely resist!
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