Any problem, please contact our store's customer service phone number: 133-5814-8588

Note: The default packaging for our store's products does not include individual bags.
Please indicate the color after purchase, and if not specified, the order will be shipped randomly!
The problems caused by the incorrect customer address are the customer's responsibility and we will not be held liable!
Goods cannot be returned for non-quality issues! We will inspect the quality before shipping!
All goods in our store are sold without tax and shipping fees, and the packaging is either a standard delivery bag or a woven bag.

Due to the adjustment of Ali rules, the minimum order quantity is 3. Guests who need one-time distribution please apply to join the wholesale program, and after becoming a wholesale distributor, you can purchase 1 piece. Alternatively, you can purchase 3 pieces and contact the customer service to change the price to 1 piece.

About express delivery and shipping time:
Wholesale orders for items under 500 yuan, default to YTO Express, can also send by STO Express, Post Small Packet, SF Express. If you need to change the shipping fee, please make a note when ordering. If you do not make a note and do not contact the customer service, the default shipping method is YTO Express. For wholesale orders over 1000 yuan, you can send by dedicated logistics and need to pick up at the goods station. If it is in a remote area, it may need to be picked up in the city. Delivery fee is separately charged, please contact customer service to modify the shipping fee. The shipping time is from Monday to Saturday, and orders paid before 3 pm can be sent the same day. Orders after 3 pm will be sent the next day. Large-scale wholesale will be sent as soon as possible.

About the size
All sizes are measured by hand. Due to factors such as different measuring tools and methods, there may be some errors. The normal error is about ±5cm! Please refer to the actual goods.

About Color
All the goods in our store are photographed with actual items, and they are similar to the actual items. Due to differences in color contrast and color temperature of computer monitors, etc., please refer to the actual items.

We strive to meet the requirements of every customer. If you encounter any product or logistics issues, please do not rush to leave negative feedback. You can first contact our customer service, and we will do our best to resolve the problem for you.

The knowledge and six rules for protecting plush toys, hoping that our 'friends' will accompany us for a longer time.

1. Stay away from fire sources: Our plush toys are all flammable items, and there are also areas with dense electrical circuits. To prevent the spread of fire and the burning of plush toys.

2. Keep away from pet's soft toys: They are adorable toys for us, and they are for our pets too. When your pet is home alone, keep your favorite soft toys out of reach, or when you return home, you might find them in a mess, covered in pet saliva!

3. Children who like to hold their plush toys while eating should be careful. Do not hold them while eating, as this can leave residue on your plush toys, which is difficult to clean. Moreover, the smell of food can attract small insects, making your plush toys their ideal living place. These insects not only eat your plush toys but also pose a great threat to your health.

4. Avoid squeezing: Do not pile things on soft plush toys or stuff them into cabinets carelessly, and do not use them as pillows when sleeping, as this can cause serious deformation of the plush toys and loss of elasticity in the filling.

5. Remember to place plush toys in a dry and well-ventilated place to avoid moisture. Do not place them in wet areas, as this can lead to mold growth. Once molded, it is difficult to clean plush toys, and the clothes on the plush will also change color.

6. The seams of strange force plush toys are generally quite fragile, so please don't pull them roughly!