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Note: The package contains 24 pieces. For each order, you must order at least 24 pieces; for higher quantities, please order in multiples of 24. Incorrect orders will not be shipped!

1. Each large package contains 24 products, and each product is individually packaged, allowing mixed packing.

2. For bare‑pack products, custom manufacturing is required, and the production cycle depends on the order quantity, typically ranging from 3 to 7 days.

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Regarding pre-sales issues

1: Regarding the number of units per order, is mixed orders supported? Are there any restrictions on the amount? How is the shipping cost calculated? All products can be ordered according to the above unit limits, with no limit on the amount! Mixed orders are supported! Alipay transactions are also accepted! We specify the weight for each product, and the shipping cost will be automatically calculated by the system when placing an order. There may be slight errors; please contact customer service promptly.

Are the items sent randomly when shipped, or can the style be selected? Regarding styles and colors, mixed styles are used by default during ordering. If you have specific requirements, please note down the style or color (there is a field for this when you place the order; include the model number and style, for example: Y1: Black). We will try our best to match your requests, but there may be some shortages. We hope you can understand. If a color or style is missing, we will send it immediately. Please accept our apologies! There is a field for notes when you order together.

3: Are the products listed in stock? What if there is a shortage? All of our items are available immediately for purchase; those displayed as purchasable on the page are indeed in stock, so please feel free to buy. Due to the wide variety of products and high daily sales volume, there may be occasional cases where some items are not promptly removed from the list, resulting in shortages. We apologize for this and will refund you for any items that are unavailable or not shipped. Please contact customer service as soon as you receive your order. We won’t notify you individually; thank you for your understanding!

4: I have already made the payment. When can the shipment be dispatched? How long will it take for it to arrive? Since our company handles a large volume of orders daily, we will ship according to the payment order within 48 hours after payment, and usually on the same day. Shipping time may vary depending on distance, weather, and the operational procedures of different courier companies. In Jiangsu, Zhejiang, and Shanghai, it generally takes 1–2 days; in Anhui, Guangdong, Fujian, Shandong, Jiangxi, Beijing, and Tianjin, it is usually 2–3 days; in other regions, it is 3–5 days; in remote areas, it is 4–7 days. Logistics outside the province generally takes 3–7 days! Regarding shipping: all deliveries are collected at 5 PM every evening, and orders from the same day are usually shipped the next day or the day after. (In any case, we will try our best to... ship within the given time.) Due to many orders waiting to be processed and many customers needing additional photos or address changes, we will arrange everything before sending out the order! We will arrange the shipment as soon as possible! We hope you can understand!

Regarding after-sales service and returns/exchanges due to quality issues
1. If any quality issues with the product are discovered within 7 days of receipt (based on the delivery receipt date), please contact customer service immediately. Claims after this period will not be accepted. For fragile items, please inspect them in person; the item is considered intact upon receipt. The defective product must remain in its original packaging (please bring your own packaging; do not attach or write on the original manufacturer’s box). Use regular shipping for shipments weighing 5–10 kilograms; the company will cover the shipping cost. We do not accept expensive logistics services such as Deppon or Jiajie, or Tianti Huayu. If these regulations are violated, the shipping cost shall be borne by you. No returns or exchanges are provided if there are no quality issues.

2. Please contact the after-sales customer service before returning the item. Kindly fill out the after-sales form to enable us to track your return and handle it promptly.
3. For customer specifications regarding product colors or styles, we will do our best to meet them, but we cannot guarantee 100%. No returns or exchanges will be provided if the color or style does not match.

4. In the case of sending products not sold by our company to our company, we reserve the right to refuse processing all returns or exchanges and have the customer bear the shipping costs, with the goods being returned directly to the customer.
5. The following conditions do not allow for returns or exchanges: A the product packaging is damaged or incomplete, or missing accessories or related documents; B unauthorized repairs or modifications; C improper use or storage; D color mismatches are not eligible for return, especially items beyond the after-sales service period; E seasonal products are not refundable once the expiration date has passed (e.g., fans in summer and thermal patches in winter).
6. After-sales service is the company’s basic offering. We are willing to provide excellent after-sales support, and it also requires the cooperation of customers. Please read the above instructions carefully before returning or exchanging products, and try to comply with the company’s regulations to avoid affecting your after-sales service. 7. Regarding the handling of damaged or quality issues products, if the weight does not reach five kilograms and the customer wishes to return the item, shipping

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