Exchange system
1. When express delivery arrives, no matter whether the package is damaged or not, it shall be unpacked for inspection (check the quantity or whether the product is in good condition); otherwise, it shall not be dealt with afterwards; In case of damage caused by transportation, please ask the transportation company concerned to issue a certificate stamped with the official seal and provide it to us, so that we can assist the customer in after-sales service.
2. If there is any quality problem with the product, we will replace the product within 3 months after signing for acceptance. Please note that the goods will be replaced within 3 days upon receipt of the goods, and we will bear the round-trip freight. Both parties shall bear half of the freight for replacement within 15 days. 15 days after the replacement of freight buyer's own! Patting the product indicates the default of this clause, if there is any objection, it will be handled according to this clause.
3. If there is no product quality problem or the returned goods have been affected by the second sales (after signing for the receipt, please protect the integrity of the product packaging and the completeness of accessories, and do not affect the second sales, such as the returned product packaging is incomplete, accessories or relevant information is not complete; Repair or refit without authorization; Failure to use or store in the normal way; Exceeding the warranty period of the product; Make false do false, we won't assume to change goods), we can take a picture according to the regulation to report alibaba to complain a center to complain after all, dear, did not waste round-trip double postage.
4. If the customer contacts the customer service within the specified time and agrees to replace the goods, please use ordinary express delivery to send it back to our company. The customer pays the freight in advance. (the freight for replacement shall be borne by the customer alone, and it is suggested to replace it in the next order). If you do not agree to exchange the goods or collect the goods on delivery, you will not sign for it. Please specify ID number, order number and product problem on the white paper, otherwise the processing time will not be responsible for any delay.
5. If you are satisfied with our products and services, please leave us valuable comments and 5-star comments. We will constantly absorb good opinions and Suggestions, constantly improve our mall, and provide better products and services.