1.GuanHow many pieces are required for a batch, and do you support mixed batches? Are there any amount restrictions?
All products have a minimum order quantity. As long as the quantity of a single product meets the minimum order quantity, you can directly click to purchase; Support mixed batch; Support wholesale; Support Alipay.
If there are any stock shortages, our customer service will contact you. Please understand and forgive!
2.About the inventory situation, do you have stock?
Normally, the products we list on the shelf are all in stock. Due to the large daily shipment volume, each item may be sold out at any time, or because some products are not available.
There may be a situation where the product is temporarily unavailable due to stock reduction. Please understand, and we will contact you by phone or Alipay to resolve the issue!
3.About the product style and color?
Part of our products are shipped randomly in terms of color based on the system. If there are specific styles and colors available for selection, we will specify them in the specifications and colors section on our website.
You can take photos of the styles and colors you like online, and we will ship according to your requirements. Due to the large volume of shipments, there may be occasional delays in the delivery of the items.
The style and color are out of stock, we will communicate with you immediately, please understand!
4.About the shipping time?
After the order payment is successful, we will send it out within 24 hours. If there are any other reasons that prevent us from shipping on time, our customer service will call you immediately.
旺旺Contact you, the delivery time will vary slightly due to distance, weather, and factors such as the delivery company. Generally, after shipping, it will take 1-2 days to reach Jiangsu, Zhejiang, and Shanghai, 3 days for Anhui, Guangdong, Fujian, Shandong, Jiangxi, Beijing, and Tianjin, 3-5 days for other regions, and 4-7 days for remote areas. Provincial logistics usually takes 3-7 days.
Heaven,If you have not received your item after the corresponding number of days, please contact our customer service, and our customer service will work with you to investigate and resolve the issue!
5.About shipping costs?
After the order is placed, the system will automatically generate shipping fees based on the weight, which may have a slight error. If you have any questions or objections, please contact our online customer service. We cooperate with Huitong and Yuan.
Tongku Express. For goods weighing less than 10 kilograms in the Jiangsu, Zhejiang, and Shanghai region and other areas, we recommend using express delivery. If you choose logistics, you need to self-collect, and the price is roughly the same. If you choose logistics, please contact customer service to change the freight to 0, and the freight will be paid upon arrival. (If you specify a logistics company, please note the logistics company's pickup in Yiwu when placing an order).
Address and phone number, without specific logistics, we will arrange logistics for you, but we cannot guarantee that it is very close to the pickup point) The fees of various logistics companies are not standardized, and our estimation is not accurate. The estimate is only for reference and we will not bear any costs in logistics. We strongly recommend that customers find their own logistics lines from Yiwu to the receiving place.
The company, Yiwu has become the most developed logistics center in the country. We hope that customers can provide as many satisfactory logistics companies as possible, and we will take care of the logistics matters.
Our experience is for reference only and we do not assume any responsibility for the various 'accidents' caused by logistics. Please understand and forgive!
6.Can I get free shipping?
All the goods in our store are sold at wholesale prices. Due to the thin profit margin and the significant differences in shipping costs across different regions, we have to apply a fair price for all our customers. Therefore, the following rules apply: ...
The store does not offer free shipping, please understand!
7.About the delivery?
Customers are required to open the packaging boxes for inspection before signing for the receipt, regardless of whether the outer packaging boxes are damaged. If there is a shortage in quantity or the products are damaged due to transportation issues.
If you encounter any quality issues, please contact our online customer service in time. We will assist you to solve the problem together. It is your right to inspect and sign for the product after receiving it! To avoid any misunderstandings, please make sure to check the product carefully before signing for it.
Avoid unnecessary losses!
8.About after-sales service?
If the customer receives a missing or quality problem with the goods, please contact our customer service within 3 days. We will give you a satisfactory reply! If the deadline is exceeded, it will be considered...
The product quantity and quality are both satisfactory!
