Here are the most frequently asked questions by customers for your reference. If there are any unclear details, please consult online or call for consultation.

1. Q: I would like to place an order for products at your factory. What is the minimum order quantity for each product? What is the price discount if the payment reaches a certain amount?
Answer: Hello! The minimum order quantity depends on the product, and the minimum order quantity is 300. The price is more favorable when you order 500 pieces.
2. Q: What is the shopping process at this station?
Answer: First, you can contact our staff to place an order on our website.
Second, you can discuss the details with our staff, such as specifications, processes, and quantities. We will make a prototype based on the design drawings, then place an order and sign a contract.
Third, make a payment to our designated account through a bank or Alipay.
Fourthly, please notify us after making the payment by phone, SMS, or online customer service to verify.
Fifth, we will ship the goods once the payment is confirmed to be received.

3、 Q: Can I pay by cash on delivery?
Answer: The 'payment-upon-order' principle implemented for any goods produced at our factory means that we will begin to arrange for the goods only after the client has deposited the payment into the designated account. If you are concerned about not receiving the goods after payment, you can use Alipay to ensure that your payment is fully secure.

4、 Q: I am worried about paying for the goods but not receiving them, or receiving goods with quality problems. What should I do?
Answer: Firstly, our factory has specialized quality inspection personnel. If any quality problems are not detected, we will be punished according to the factory's system. As long as there are quality issues, we will handle them seriously.
Secondly, if we receive payment but do not ship the goods, you can take action against our trust guarantee deposit on the website.
Third, we support Alipay payment, which is essentially like cash on delivery. What else could you possibly worry about?


Question: Are your products the same as those on the website? Will there be a big difference?
Answer: We take photos of the actual items, and there is generally no significant difference.

Question: Who should bear the cost of freight transportation? What should be done if the goods are damaged in transit?
Answer: The prices do not include shipping fees, and customers need to add shipping fees when placing an order. For cities that can be directly reached by expressway express or by SF Express, you can pay the shipping fee upon arrival, and you only need to pay the goods price, and then pay the shipping fee after the goods arrive. For other courier companies and postal transportation, you need to pay the shipping fee in advance, and send it together with the payment (the transportation fee is roughly determined according to the weight and transportation method of the goods, but it is subject to the actual amount, and the excess will be refunded or the deficiency will be made up).
If the goods are damaged in transit, we will be responsible and compensate according to the actual damaged amount.

Question: Can I return or exchange the products if there are any issues with my order from your company?
Answer: If there are any quality issues with the product, you can return it for a refund or exchange, and the return shipping fee will be borne by our company.

8. Q: How do I make a payment after placing an order?
Answer: We currently offer the following payment methods: 1. Bank of Communications: "Construction Bank", "Agricultural Bank", "Industrial and Commercial Bank", "Rural Credit Cooperative Bank", and "Alipay payment". You can simply copy our bank card number, bring your ID card, and go to the bank counter to complete the process.

Question: After making the payment, when can the goods be shipped? When can I receive them?
Answer: Our company allocates goods based on the order of customer payments, and those sent on the same day will be received within 2 days.
If you choose a courier company, the goods will usually arrive in 2-3 days (next day delivery in Jiangsu, Zhejiang, and Shanghai areas), by air freight in about 5 days, and by regular postal express in about 10 days.

Question: What are your company's working hours? Also, what are the factory working hours?
Answer: The company's working hours are from Monday to Saturday (factory working hours are from 7:30 to 22:30 daily).