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[Regarding Packaging]

Box size specifications: Large: 5.1.5 * 3.3 * 4.6 (cm) Medium: 4.6 * 3.9 * 4.8 (cm) Small: 4.7.5 * 3.4.6 * 4.3 (cm)

Warm reminder:

Ceramics are purely handcrafted products, and they are formed in a single step. During the manufacturing and firing process, minor defects are inevitable (such as small bubbles, tiny ceramic spots, black dots, or uneven glazing) which are all within the normal range.

Common Questions

1. Are the product images identical to the actual items?

Answer: We guarantee that all photos are taken with real objects at 100%, but slight differences may occur due to various reasons such as different monitors. However, we will do our best to provide the most accurate images.

2. When can the product I purchased be shipped?

Answer: For small purchases, we will ship within two days. If the quantity is larger, we will discuss the specific timeline with you!

3. What if the item is damaged after it arrives?

Answer: [Xu’s Ceramics] If the item you receive is damaged, please don’t panic. Sign for it with confidence, and then send a photo of the damaged product to our online staff within 48 hours. We will immediately send you a replacement (free shipping and product fee). We are committed to protecting customer interests and ensuring you receive a complete item. We have a professional packaging team with decades of shipping experience, and the damage rate remains below one thousandth.

4. Does the product have any defects? Is it qualified?

Answer: Minor defects in ceramic products are normal aspects of the manufacturing process and cannot be completely avoided. The production process for ceramics is complex. Although the quality management capabilities in China’s ceramic industry have improved significantly, since the manufacturing process involves manual operations such as painting and decoration, bubbles and other minor defects cannot be entirely prevented. The national standard for approved daily-use ceramic products also allows the presence of minor defects. We assure you that all products we sell meet national standards and are approved goods. However, if you are very picky about minor defects, we recommend that you purchase ceramic products with caution.

Xu Ceramics