Leiwoo Ceramics is a comprehensive company that integrates design, development, and production. Our company has been engaged in the design, development, and production of ceramic cups for a long time. Leiwoo Ceramics is headquartered in the Chinese Ceramic City —— Chaozhou, and has an office at Building 39, Shankou New Village, Jiangdong Street, Yiwu! The company has strong strength, emphasizes credibility, abides by contracts, and ensures product quality. It has won the trust of a wide range of customers with its multi-product business features and the principle of low profit and high turnover.

Factory Address: West Road, Xige Industrial Zone, Xialeg Town, Longhu Town, Chaozhou City, Guangdong Province

 Yiwu Office: 39 Dong, Shankou New Village, Jiangdong Street

 Contact information: 15394391878

Material of the treasure: Superior ceramic

Baby Size: Cup (Height 8.5cm, Diameter 14.5CM)

："Baby packaging: cardboard box packaging

Product Description: Small air pockets in ceramic products are normal, and some may have black spots. Irregular glaze is not a defect and does not affect use. Please purchase only if you accept these conditions.

1. Considering the cost of reducing your freight costs, for customers who are convenient to pick up, we usually suggest sending you low-cost and safe dedicated logistics, with freight collected upon arrival, calculated based on volume or weight (fill the freight column in the online order with zero).

2. If you have any needs, you can also send goods with companies like Debon Logistics, Tien-Di Hua-Yu, and Best Logistics;

3. For customers whose volumes are not large and it is not very convenient to self-collect, they can use courier transportation. Please contact the online customer service for the fee.

  1. Within 3 days from the date of receipt (as confirmed by the shipping receipt signature), if you discover any quality issues with the product, please contact the after-sales customer service promptly. Claims after this period will not be accepted. The defective product must be kept in its original, intact packaging (please bring your own packaging, do not directly paste or write on the original factory box). For returns of more than 15 kilograms, the return shipping costs will be borne by our company. Please return with a total weight of 15-20 kilograms using a standard logistics service, and the shipping costs will be borne by our company. We kindly decline high-cost logistics services such as DEG, JJ, THT, and if there are any violations, the shipping costs will be at your own expense. We will not bear the cost of express return shipping.

Return address: Shankou New Village, Jiangdong Street, Yiwu City, Zhejiang Province

Xu Yuebiao (Receiver) Mobile Phone: 15394391878

Note: Please write your order number, member name, and return item name and quantity on the return shipping box.

   Before returning the goods, please communicate with our store first and cooperate in filling out the after-sales service form to ensure that your return can be handled in a timely manner.

   3. If the customer specifies a color or style for the product, we will try our best to meet their needs, but cannot guarantee 100% accuracy. If the color or style does not match, we will not provide exchanges or returns.

    4. If you are not satisfied with the goods or do not want to accept after-sales services for other reasons, our company does not have the rules of Taobao 7-day refund policy and other related treaties for wholesale. Once the goods are found to be unsatisfactory, they are not refundable.

   5. For damaged goods in transportation, both parties will bear half of the responsibility. For customers with long-term cooperation, multiple damages can be accumulated and returned together (over 5 kilograms), but only standard logistics payment is accepted (not accepting large logistics fees such as DEPPON, JAS, or HUAYU, etc.), and the courier fees are not borne.

   6. For the situation where non-company-sold goods are sent to our company, we reserve the right not to process all returns and exchanges for this time, and the freight costs will be borne by the customer. The goods will be directly returned to the customer.

   7. The following conditions do not allow for returns or exchanges:

   A returned product with damaged packaging or incomplete, missing accessories or documentation.

   Unauthorized repair or modification.

   C was not used or stored in the normal manner.

   D超出售后服务期限的商品。

   8. After-sales service is the most basic service of our company, and we are willing to provide good after-sales service for everyone. At the same time, good after-sales service also needs the cooperation of customers. Please read the above instructions carefully before returning or exchanging goods, and try to handle it in accordance with the above regulations of the company to avoid affecting your after-sales service.

   9. For products with damage or quality issues, if the weight does not reach five kilograms, and if the customer wishes to return, the shipping costs will be at their own expense.

   10. If you are not satisfied with the goods and there is no quality problem, we will refund you at a 50% discount. If there are serious damage to the goods upon receipt, we will provide product images to the customer. The degree of use of the received product will be discussed with the after-sales service to resolve the issue. The payment will be returned to you through Alipay. For customers in Hong Kong, Macao, and Taiwan due to the difference in freight costs, if there is a need for return or exchange, please contact our after-sales customer service first, and both parties will negotiate a solution.

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