Leiwoo CeramicsThis company is a comprehensive enterprise that integrates design, development, and production. Our company has been engaged in the design, development, and production of ceramic cups for a long time. Leiwow Ceramics is headquartered in the Chinese Ceramic Capital.——Chaozhou, in YiwuJiangdong Street, Shankou New Village39buildingWe have an office! The company has strong financial strength, is trustworthy, abides by contracts, and guarantees the quality of products. We have won the trust of our customers by our diverse product line and the principle of low profit margin and high volume sales.
    Factory Address: Xige Industrial Zone, West Road, Xiagge Industrial Zone, Longhu Town, Chaozhou City, Guangdong Province25alley
    Yiwu Office: Jiangdong Street, Shankou New Village39building
    Contact Information:15394391878

1Considering the cost of shipping, for customers who prefer to pick up their own goods, we usually recommend sending them via low-cost and safe dedicated logistics lines, which are freight collect, based on the volume.or weightCalculate (fill in zero in the shipping fee column when placing an order online);

2If you have any needs, you can also send goods with companies like DEPPON Logistics, TINECO Logistics, and JAS Logistics;

3andThe volume is not very large, and customers who find it inconvenient to self-collect can use courier transportation. Please contact the online customer service for the fee.。

 1.Within 3 days from the date of receipt (as indicated by the shipping receipt signature), if you discover any quality issues with the product, please contact the after-sales customer service in a timely manner. Claims after this period will not be accepted. The defective product must be kept in its original, unaltered packaging (please bring your own packaging, do not directly paste or write on the original factory box).15Returned goods over 1 kilogram, the return shipping cost will be borne by our company. Please accumulate.15-20Return the kilograms by ordinary logistics, and the freight charge will be borne by our company. We refuse to use expensive logistics such as DEPPON, Best, Tiantihua Yu, and if there is any violation, the freight charge will be borne by oneself. We will not bear the cost of returning by courier.

Return address: Yiwu City, Zhejiang ProvinceJiangdong Street, Shankou New Village

Xu Yue Biao (Receiver)         Mobile phone: 15394391878

Note: Please write your order number, member name, and return item name on the return shipping box.  And quantity.

    2.Before returning the product, please contactOur storePlease cooperate in filling out the after-sales service form for communication, so that we can track your return and handle it promptly.

    3.Customers' specific requests for product colors or styles will be met to the best of our ability, but we cannot guarantee 100% accuracy. If the color or style does not match the customer's expectations, we will not offer exchanges or returns.

     4.Due to dissatisfaction with the goods or other reasons, we do not accept after-sales services. Our company does not have the rules of Taobao's 7-day refund policy and other related treaties. If the goods are found to be unsatisfactory, they are not refundable.

    5.For damaged goods in transportation, both parties will bear half of the responsibility. For customers with long-term cooperation, multiple damages can be accumulated and returned together (over 5 kilograms), but only standard logistics payment is accepted (not accepting large logistics fees such as DEPPON, JAS, or HUAYU, etc.), and the courier fees are not borne.

    6.For the situation where non-company-sold goods are sent to our company, we reserve the right to not process all returns and exchanges for this time and the cost of shipping will be borne by the customer. The goods will be directly returned to the customer.

    7.The following conditions do not allow returns or exchanges:

    AThe product packaging is damaged or incomplete, and the product accessories or related documents are incomplete.

    BUnauthorized repair or modification.

    CNot used or stored in the normal way.

    DA product beyond the post-sale service period.

    8.After-sales service is the most basic service of our company, and we are willing to provide good after-sales service for everyone. At the same time, good after-sales service also needs the cooperation of customers. Please read the above instructions carefully before returning or exchanging goods, and try to handle it in accordance with the above regulations of the company to avoid affecting your after-sales service.

    9.For products with damage or quality issues, if the weight does not reach five kilograms and the customer wishes to return, the shipping costs will be at their own expense.

    10I am not satisfied with the goods received.For returns due to no quality issues, we will refund at 50% discount. If the goods received by us are severely damaged, we will provide product images to the customer. The degree of use of the received product will be discussed with the after-sales service to handle the situation. The payment will be returned to you through Alipay. Due to the freight differences for regions including Hong Kong, Macao, and Taiwan, if a customer needs to return or exchange an item, please contact our after-sales customer service first for assistance. Both parties can then negotiate a solution.

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