About products:

Our products are in stock and will be delivered within 48 hours. The delivery time of customized products is subject to the communication time with customer service.

Due to the large supply, it is normal for our store to be out of stock. If the goods you buy are out of stock, we will

I will inform you as soon as possible. Products out of stock are subject to refund.

1. Quality

Before shipment, there will be a special department for packing, there should be no quality problems, but can not achieve 100%, if the product does exist

Please contact us within 48 hours after receiving the defect, we will solve it properly for you.

 2. Size problem: each product has detailed measurement, and each person has a different measurement method, 1C M or so is normal.

If we later blame the seller for the wrong size recommendation, we are sorry, but we do not accept returns based on this.

3. Product return and replacement 

1). Please communicate with the customer service before returning the goods and explain the details, so as to track your return and deal with it timely.

2). The packaging of the products in question must be kept intact (please bring your own packaging, and do not paste or write directly in the box outside the original factory).

3). We will try our best to meet customers' requirements on the color or style of products, but we cannot guarantee 100%. As a result of color

Or the style does not conform will not be returned or exchanged. 

4) for the goods damaged in transportation, they must be submitted within 24 hours after receiving the goods, and contact our after-sales service

Registration, the remaining period is the default goods intact.

5). The following conditions are not eligible for exchange: Returned product packaging damaged or incomplete, product accessories or related information

Incomplete, unauthorized repair or modification, not according to the normal way of use or storage.

6) after-sales service is the most basic service of the company. We are willing to provide you with good after-sales service. Meanwhile,

 Good after-sales service also requires the cooperation of customers. Please read the above instructions carefully before returning or changing the goods. Please follow the company's instructions

The above system, so as not to affect the quality of after-sales service.

1: about how many batches, do you support mixed batch? Is there any limit on the amount? What about the freight?

All products in accordance with the above batch can be, the amount of unlimited! Support mixed batch! Support alipay transactions! Support network

Silver! We have marked the weight of each product, and the freight system will calculate automatically when we order it, which may be a little bit wrong

Poor, please contact customer service in time if there is any problem.
2. Are the products on shelves in stock? What if the goods are out of stock?
All our products are sold from stock. The page shows that all the available products are available. Please rest assured to buy. by

Due to the large variety of commodities and the large daily sales volume, some commodities are not taken off the shelves in time, resulting in the shortage of goods. Please understand.

We will contact you by phone or wangwang message and deal with it.

Dear buyer, due to the display or light environment and other factors, you see the picture is a certain color difference, we

Try to minimize the color difference, color difference will not be a complaint, low score, exchange basis. All of our store

The products are produced by the cooperative factory, absolutely have quality assurance, please rest assured purchase.

No matter what the problem is, whether it is the quality of service or goods, as long as we contact the customer service, we will really

Sincerely for you to solve all the problems, if you do not contact the buyer for a refund or return, both buyers and sellers are not good

Department, we hope to solve your practical problems, please do not like to contact the direct refund or return of the buyer to raise your price

Hand, we promise not to solve the problem without communication.

Since it is inevitable that the goods will be damaged due to collision during transportation, please be sure to be the Courier when you sign for the goods

Check the surface for good condition. If any damage is found, you must sign off the express bill and refuse to accept it

The inspection can inform us to deal with it, and we will negotiate with the express company, so that you won't have any economic loss, otherwise

We will not be responsible once the receipt is signed.

Express delivery: for small orders, you can take them directly. The ali system will automatically calculate the delivery cost and the charging standard will be automatic

Display. If you have a designated delivery company, please contact customer service in advance. Otherwise, the company will choose the default delivery company

Send the goods.

Logistics: if your goods are relatively heavy (more than 15 kg, or non-jiangsu, zhejiang and Shanghai regions), we suggest you

tong

Overdeliver logistics to reduce your transportation costs. For example, a 15 kg piece of goods sent to shenzhen, express costs a

Generally in 60-75 yuan, and the logistics only need about 20 yuan (if there is a transfer fee). Logistics and express delivery you received

cargo

The amount of time things take varies little. After the arrival of the goods, the shipping department will inform you by phone to the designated point of shipment

Pick up the goods.

Generally, you should take delivery of the goods within 3 days to avoid any storage charges.

1: we guarantee that we will return or replace the goods within 7 days without any reason. Non - quality issues of return and replacement of the buyer to bear the cost of freight. Because of the commodity

If the goods are returned or changed due to quality problem or our responsibility, we will bear the freight.

2. We will not return or replace the goods that have been used or affected the secondary sales, please kindly understand.

If you encounter problems, just contact our customer service, we will certainly take the initiative to objectively help you solve, do not escape any

Responsibility. It is not helpful for both buyers and sellers to give bad comments on every occasion. We would like to retain every one of them

Koba's friends, can solve your practical problems and improve our service level, we hope every one in akoba

Shopping customers can be happy! At the same time, we also refuse to allow the bad reviewers to visit us, and threaten us to withdraw with the medium bad reviews

Section, send the uninvited guest of the gift, we will resolutely resist!