1. Color Difference: All products are photographed from actual items, and we strive to make the colors as close to the actual items as possible. Customers who cannot tolerate any color difference are advised to exercise caution! To avoid unnecessary waste of money and time.
2. Size Issue: Please carefully read the product description or communicate with us before making a purchase. When making a purchase, please specify the color and size of the product you want. Otherwise, we will ship the product based on the title description by default.
3. Express Delivery Issues: The delivery speed varies due to the different cities. Especially during adverse weather conditions and public holidays, there may be delays. Additionally, the quality of the express delivery staff at each local branch varies, and there might be instances of poor customer service or damaged packages. Some sellers cannot anticipate these unforeseen factors. In summary, if you encounter any dissatisfaction, please contact us, and we will actively communicate with the express delivery company to resolve the issue.
4. Loss of Goods: Generally, the occurrence of lost goods is due to the destruction of the parcel. If you find that the parcel tape has been replaced, destroyed, torn, or there are signs of opening, do not sign for the parcel. If the parcel is signed without verification, it will be difficult for us to assume responsibility for any missing, short, or transportation-related issues. We hope everyone understands. If the security guard or a third party signs for you, please inform them to check the goods in the parcel in advance.
5. Quality Issues: Before shipping, we will try our best to disassemble the items and double-check them carefully. Dimensions and color issues are not caused by our neglect in shipping. If you need to exchange, the shipping fee will be borne by the buyer. If you discover any quality issues within 48 hours of receiving, please contact us in time with relevant picture evidence, and we will resolve it for you. The shipping fee will be borne by us. Note: Underwear and socks do not accept any exchanges or returns after use! Please check carefully before use! Due to different customer requirements, it is impossible to be perfect in the eyes of any customer. We hope that you will not be too serious about minor flaws that do not affect wearing.
6. Regarding feedback: We will make every effort to provide quality products at a reasonable price, win people's hearts with our integrity, and create a fair and harmonious shopping environment. We aim to upgrade the shopping environment and habits of our nation. Online shopping has many benefits, and it requires our joint efforts to cherish and maintain. We should treat every transaction with conscience. We will strive for a 100% positive feedback and warmly welcome reasonable evaluations from everyone. If there are any problems with the transaction, we should first communicate to resolve misunderstandings and conflicts. We can negotiate to solve the problem. If it is our negligence or responsibility, we will take it seriously. Understanding and respect are mutual!