1. About the Product
Our factory specializes in wholesale jewelry, with mass production. Most of our products are handcrafted, and there may be slight differences between batches. Minor imperfections (which do not affect sales) are unavoidable. We suggest you first take free samples to inspect the goods. Everyone should understand the principle of 'you get what you pay for'. Do not make assumptions based on your imagination, as everyone's imagination is limitless. We cannot meet this, please understand! For customers who are very strict about quality, please purchase at the counter!
Section Two: About Colors
1. Most of the goods in our store are photographed from the actual items, with a small number of images from the internet. The colors have been professionally checked and are most similar to the actual flat layout images. However, due to factors such as lighting, the color contrast and color temperature of computer monitors, color differences are unavoidable. The pictures are for reference only and the actual items should be used as the standard. If you are concerned, please be careful when shooting!
2. Regarding the style and color issues, the default is to ship according to the order, and we do not support any style or color notes (except for special instructions on the product page); we will try our best to ship as you request, but there may be some shortages, and we hope everyone will understand. If there are any temporary shortages (you can also order a note for the random color of the missing goods), we will inform you by Alipay or phone, please forgive us!
Section Three: About Shipping
Due to the large volume of daily shipments, we will arrange the shipment within 24-48 hours after your payment is successful, based on the order of payment time. The transportation time may vary due to distance, weather, and the operational procedures of different courier companies. Generally, once the shipment is made, it will take 1-3 days to reach the areas of Jiangsu, Zhejiang, and Shanghai, 3-5 days for other regions, and 5-7 days for remote areas! If you have not received the goods after the corresponding time, please contact our after-sales customer service. (If there are delays or loss of parcels due to peak seasons for online sales, increased shipments, or courier company overflow, please understand. We will make appropriate arrangements.)
Section 4: After-sales Service
1. Receipt: Please personally inspect the goods and sign for them. This is your right and also a key part of our after-sales service. Thank you for your cooperation. (If you are unable to personally sign for the goods, please inform the person who will help you sign for them, such as a friend, relative, or gatekeeper, to inspect and sign for the goods.)
2. Lack or quality issues: If you receive the goods and find any missing or quality issues, please contact the after-sales customer service within three days after signing. For goods with quality problems, please take photos of the goods upon receipt and send them to us for confirmation. You can contact our after-sales Alipay to send images, and we will provide you with a satisfactory solution.
3. Exchange and Return: If you are not satisfied with the product, you can exchange or return it within three days after signing for any reason, provided that it has not been used and does not affect resale. In general, most products support a three-day return policy after signing, and some products offer a seven-day return service without any reason.
Note: The following conditions do not allow for returns or exchanges:
A returned product with damaged packaging or incomplete, missing accessories or documentation.
Unauthorized repair or modification.
C was not used or stored in the normal manner.
The color difference is not exchangeable, and the goods beyond the post-sale service period are not exchangeable.
After-sales service is the most basic service of our company, and we are willing to provide good after-sales service for everyone. At the same time, good after-sales service also needs the cooperation of customers. Please read the above instructions carefully before returning or exchanging goods.
