Store owner photo
Express: the default express of the store is shentong, yunda,
Less than or need other express dear friends trouble contact customer service notes!!
Product style and color: regarding the issue of style and color, the system defaults to send mixed styles when distributing goods. If you have special requirements, please note that we will try our best to distribute goods according to your requirements. However, sometimes the goods sell out, which is inevitable. We will send you the latest models of the same series at the same price. Please understand!
Product quality: all products sold by our company are taken in kind. Some products may have a little color difference due to the light or the display of computer screen. This is not a quality problem. As a result of this company manages commodity to be in high-grade commodity, design is much, quantity is big, unavoidably can have a few small problems. If there is any problem with the goods you receive, please contact us immediately. We are willing to solve any problem for you 100%. I hope every customer can enjoy shopping at home!
Loss (insufficient quantity when receiving the goods) : please count the quantity with the personnel of the transportation company face to face when receiving the goods. If there is any loss, please sign and confirm with the personnel of the transportation company, and we will ask the shipping company to compensate you and compensate you for the missing part. Please inform us of your missing quantity within 24 hours after signing for it. We will cooperate with you to verify the quantity and try our best to help you solve the problem. If you fail to count or timely inform us of the missing quantity, it will be deemed to be correct.
Damage: the damage caused by transportation will not be borne by our company. However, we are obliged to do everything we can to help customers solve this problem.
1. Express delivery personnel refuse to open the inspection together
Solution: after you sign for the express bill, you should take it and return it to the Courier after checking
2. The Courier refused to sign to confirm the missing quantity
Solution: you just take down his phone number and name
3. The Courier shall charge the express fee when he returns the damaged goods
Solution: you pay in advance, we will compensate you
Please read the above content carefully, it is very important for you. If you fail to do the above actions, we will be very sorry for the problems caused, and we can do nothing about it.