Purchasing Terms and Conditions:

1. Manufacturer's supply
Xinyun Jewelry Flagship Store is an official brand store directly operated by the manufacturer. All the precious treasures sold are official genuine products. All products undergo quality control checks before, during, and after production. Our quality ensures that our customers can buy with confidence and joy!
2. About the size
The sizes of our products are measured manually, and there may be slight errors. Please refer to the actual items you receive for accuracy!
3、关于颜色
All the pictures are taken by the shopkeeper under natural light, 100% real objects. The shopkeeper will try to adjust the color as close to the actual object as possible, but due to the color difference caused by the shooting light and the color of the monitor, and because some of the treasures are dyed, there will also be color differences in the batch. Please understand!

4、About Shipping
Since all the products are directly sold by the manufacturer, the price marked is the factory price, so all the products in our store do not include shipping. By default, we use YTO Express. If you need to change the courier, please contact our customer service. Our store defaults to shipping within 48 hours. If there are special reasons, we will contact you. If you place an order before 2 PM, it will be shipped the same day. If you place an order after 2 PM, it will be shipped the next day by default. Please note the time of the order for urgent clients. All orders shipped on the same day will be received by the courier in the afternoon. For more details, please consult us.
5. About After-sales Service
Please ensure that you inspect the packaging of the goods for any damage before signing for the courier. Upon receiving the goods, carefully count the variety and quantity of the purchased items. If you discover any issues with the goods, please contact us within 3 days to discuss a resolution. The store owner will not be responsible for any issues after this time limit.

Kindly Reminder: We are a physical factory with a reputation for integrity! Due to the volume of work, new products will not be available for immediate sale. We welcome your contact at any time, and we also warmly invite you to visit our factory! Please contact the customer service before purchasing to confirm if the item is in stock. Sometimes we may run out of stock. We can also process and custom-make items based on the images, color samples, actual samples, or materials provided by our customers.

 If the buyer does not have Alipay, they need to pay 30% of the goods as a deposit when placing an order. After receiving the deposit, our factory can arrange production. The order delivery period will start from the date the deposit is received. Once the product is completed, our factory will notify the buyer to pay the balance in advance, and the goods will be shipped after the payment is received.

 If you have an Alipay buyer, please use Alipay to directly purchase online. Our factory has also joined the honest security service. Using Alipay transactions ensures quality and makes the transaction safer. Only after receiving the goods should the payment be confirmed, and our factory does not require guests to confirm in advance, nor will it require immediate payment. Please pay attention to this. The rapid development of the internet has shortened our distance. Online purchasing is no longer a fashion, but a quick, efficient, and reliable operation. If you order at our factory, we hope you will use Alipay. Let you feel more at ease! We hope to achieve a reputation for business together!