About after-sales and quality issues return and exchange
1. Within 7 days after receipt (subject to the date of receipt of the waybill), if any quality problem is found, please contact the after-sales service immediately. The delay will not be accepted. Problem products must be packaged completely (please bring your own packaging, do not paste or write directly in the original box). Accumulated more than five kilograms of returns, returned by our company to bear the freight. Please return 5-10 kg by ordinary logistics, and the freight will be borne by our company. We will not send expensive deppon, jiaji and tiandi huayu logistics. If the freight is violated, we will not return the goods or replace the goods without quality problems.
2. Please communicate with after-sales customer service before returning goods, and cooperate with filling in the after-sales service form, so as to track your return and timely deal with it.
3. We will try our best to meet the customer's specification of product color or style, but we cannot guarantee 100%. If the color or style does not match, the goods will not be returned or replaced.
4. For sending goods not sold by our company to our company, we reserve the right not to handle the return and replacement of all the goods, and the freight shall be borne by the customer, and the goods shall be returned to the customer directly.
5. The following conditions are not eligible for return or replacement: B. Unauthorized repair or modification; C not used or stored in the normal way; D. Non-refundable color after color, beyond the service period. E. Non-refundable seasonal products (such as fans in summer and thermal stickers in winter).
6. After-sales service is the most basic service of the company. We are willing to provide you with good after-sales service. 7. As for the above treatment of damaged products and quality problems, if the weight does not reach 5kg, if the customer wants to return the products, the freight shall be borne by the customer.
About logistics, other provinces are generally logistics, yiwu logistics through the whole country, as long as the city above the city level are basically to, county cities need transit. Logistics will call you after the arrival of goods, you need to pick up the goods yourself. Here, we make a special note. Yiwu logistics company service is intermingled, I hope you can contact a logistics company before ordering, the method can be yourself to find, you can also call 114 query yiwu to your local logistics point, looking for a place nearest to you. Then tell us the logistics number of yiwu, and we will help you deliver to your service point.
