Because many buyers are first shipment to alibaba, was not familiar with the process, after a period of summary and feedback of the workforce, lists some common methods to resolve the problem, of course there will be a lot of insufficient place, welcome everyone to come to offer you a little advice will be our valuable experience in the process of growth! 1. Is there any limit on the amount of freight? All products according to the above starting batch can amount unlimited support mixed batch? We have written the weight of each product. When shooting, the freight system will calculate automatically, which may have a slight error. If you have any questions, please contact the customer service in time. ?? 2. Are the goods randomly delivered when they are delivered? Can you choose the style? On the issue of the design and color, distribution by default at the time of mixing, friends can note the style or color of the request (taken together have a bar can note, write the article number, style, such as: Y1: black), we will try to help you prepare, in accordance with the requirements but hard to avoid mistakes, hope you tolerance. Write a message for a large piece to note a small piece to send at random. Color and style are sent randomly, but you can write remarks, we try to write according to your match, if the lack of color and money will be sent to you immediately, please forgive me! There's a column for you to note when you shoot together. 3. For customers who need to check copies and check orders, please send the order number or wangwang number to the customer service for the convenience of checking orders 4: How long will it take to get there? Jiangsu, Zhejiang, Shanghai and Anhui generally 1-2 days to second-tier cities generally 3 days to third-tier cities about 4 days to remote areas about 5 days 5: When will it be shipped? About the delivery: the express delivery will be received at 4:00 PM, and the orders after 4:00 PM will generally be delivered tomorrow or the day after tomorrow. Because there are many orders to be arranged in front of us, and many customers need to make up and change the address, so we will arrange them and then deliver them! We will arrange shipment as soon as possible! Hope you can understand! ? As for the quality issue, return or replacement? 1. If any quality problem is found within 15 days after receipt of the goods (subject to the date of receipt of the waybill), please contact the after-sales customer service immediately. It will not be accepted after the deadline. The package of the product in question must be kept intact (please bring your own package, do not paste or write directly on the box of the product). Accumulation of more than five kilograms of return, return of freight by our company. Please return 5-10 kg in total by ordinary logistics. Our company will bear the freight and refuse to pay for Fadebang, Jiaji and Tiandi Huayu logistics. If there is any violation of the freight, we will pay for it by ourselves. ?? 2. Please communicate with the after-sale service staff before returning the goods, and fill in the after-sale service form with your cooperation, so that your return can be tracked and dealt with timely. ?? 3. We will try our best to meet the customer's specification of product color or style, but we cannot guarantee it. If the color or style does not match, the goods will not be returned or replaced. ?? 4. For the damaged goods in transportation, we consider it is very troublesome for the customer to directly seek compensation from the logistics company, so our company will take full responsibility, but we must propose and fill in the after-sales service form within 3 days after receiving the goods and register them. If the goods are not damaged in transit within 3 days after receiving the goods, the goods will be received in good condition by default. ?? 5. In the case of sending goods not sold by our company to our company, we reserve the right not to deal with the return and replacement of all goods, and the freight shall be borne by the customer, and the goods shall be returned directly to the customer. ?? 6. The following conditions cannot be exchanged:? A. The returned product packaging is damaged or incomplete, and the product accessories or relevant information is not complete; ?? B. Repair or refit without authorization; ?? C. Not used or stored in the normal way; ?? D goods beyond the period of after-sales service. ?? 7. After-sales service is the basic service of the company. We are willing to provide good after-sales service for you. About the return or exchange of unsalable goods? 1. If there are unsalable goods within 15 days after receiving the goods (subject to the date of receipt of the waybill), our company will return them. Before returning the goods, please contact the after-sales customer service first, fill in the after-sales service form, and put the return details in the returned goods, so as to track your return and get timely treatment. ?? 2. The returned goods shall be packed in good condition (please bring your own package, do not paste or write directly on the outer box of the original factory) to ensure that the package is not folded and sealed, unused, and does not affect the secondary sales (otherwise, it will not be returned or replaced). ?? 3. If the customer specifies the color or style of the product, we will try our best to meet the requirements. If the color or style does not match, we will not bear the freight. ?? 4. Due to the long time of return and replacement, our company will not return or replace the products that have been removed from the shelves. ?? If you return the goods without quality problem, we will give you a 20% refund. If our company receives the goods with serious damage, our company will provide the product picture to the customer. According to the degree of use of the received products, our after-sales will negotiate with you to deal with it. ? Due to the freight difference in Hong Kong, Macao and Taiwan, if any customer needs to return or replace goods, please contact our after-sales customer service first, and both parties shall negotiate to solve the problem. ? About logistics? Other provinces are generally sent logistics, yiwu logistics straight through the country, as long as the city above the municipal basic to the county cities need transfer. Logistics will call you after the arrival of the goods, you need to pick up the goods yourself. Here, we note in particular. Yiwu logistics company service is uneven, I hope you can contact a logistics company before you order, the method can be to find yourself, you can also hit 114 inquiries Yiwu to your local logistics point, looking for a place closest to you. Then tell us the logistics number in Yiwu, and we will help you send it to your service point.