About products:

Our products are spot products and will be delivered within 48 hours. The delivery time of customized products is subject to the communication time with customer service.

Due to the large supply, it is normal for our store to be out of stock. If the goods you purchased are out of stock, we will

I will inform you as soon as possible. Products out of stock will be refunded.

1. About quality

Before delivery, there will be a special department packing, there should be no quality problem, but can not achieve 100%, if the product really exists

Please contact us within 48 hours after receipt of your own defects, and we will solve them properly for you.

 2. Size problem: each commodity is measured in detail, and each person is measured differently, 1C M left and right error is normal.

If you later blame the seller for recommending the wrong size, I'm sorry, we don't accept returns for that reason.

3. Product exchange 

1). Please communicate with the customer service and explain the details before returning the goods, so as to track your return and timely deal with it.

2). The package of the product in question must be complete (please bring your own package, do not paste or write directly on the box of the product in the original factory).

3). We will try our best to meet customers' requirements for product color or style, but we cannot guarantee 100%. As a result of color

Or the style is not consistent will not be returned. 

4). For the goods damaged in transportation, it shall be reported within 24 hours after receipt of the goods and contact with the after-sales service of the company

Registration, the rest of the default is that the goods in good condition.

5) the following conditions shall not be allowed: Damaged or incomplete product packaging, product accessories or related information

Improper, unauthorized repair or modification, not in accordance with the normal method of use or storage.

6). After-sales service is the most basic service of the company. We are willing to provide good after-sales service.

 Good after-sales service also needs the cooperation of customers, please read the above instructions carefully before returning or replacing the goods, please follow the company

The above system, so as not to affect the quality of after-sales service.

1: about how many batches, do you support mixed batch? Is there an amount limit? How about the freight?

All products in accordance with the above starting batch can, the amount is not limited! Support mixed batch! Support for alipay transactions! Support network

Silver! We have specified the weight of each product, and the freight system will calculate automatically when shooting, so there may be some mistakes

If you have any problem, please contact the customer service immediately.
2. Are the products on the shelf in stock? What if we run out of stock?
All our products are sold from stock, and all available products are available on the page. Please feel free to buy them. by

Due to the large variety of products and the large daily sales volume, some products were not removed in time, resulting in the shortage of goods. Please understand.

We will contact you by phone or want information and deal with it.

Dear buyer, due to the display or lighting environment and other factors, you see the picture there are some chromatic aberration, we

Try to minimize the color difference, color difference will not be used as a basis for complaints, low scores, returns and exchanges. All of our store

All the products are produced by the cooperation factory, with absolute quality guarantee, please rest assured to buy.

No matter what the problem, whether it is the quality of service or goods, as long as contact our customer service, we will really

Sincerely for you to solve all the problems, if you do not contact the application for a refund or return of the buyer, both buyers and sellers are not good

We would like to solve your practical problems, please do not contact direct refund or return buyers higher prices

Hand, we promise there is nothing we can't solve after communication.

Due to the unavoidably collision in transportation, the goods will be damaged, so please be sure to sign when the Courier

Check that the surface is in good condition. If any damage is found, you must sign off the express bill and reject it

Xu inspection can inform us to deal with, we negotiate with the express company, so that you will not have any economic loss, otherwise

We are not responsible once we sign the receipt.

Express delivery: small orders can be placed directly. Ali system will calculate the express freight automatically and charge the standard automatically

Display. If you have a designated delivery company, please contact customer service in advance. Otherwise the company will choose the default delivery company

Send the goods.

Logistics: if your goods are heavy (more than 15kg or not in jiangsu, zhejiang and Shanghai), we suggest you

tong

To reduce your shipping costs. For example, for a 15kg piece of goods sent to shenzhen, the express charge is one

General in 60-75 yuan, and hair logistics only need 20 yuan or so (if there is a transfer fee to calculate). Logistics and express you received

cargo

Things take about the same amount of time. After the arrival of the goods, the shipping department will call you to the designated shipping point

Pick up the goods.

Generally, you need to pick up the goods within 3 days after arrival in order to avoid the storage cost.

1: we guarantee that there will be no reason to return or exchange the goods within 7 days. Return and replace goods without quality problem should be borne by the buyer. Because of the commodity

Quality problems, or the shop's responsibility caused by the return and replacement, by the shop to bear the freight.

2. We will not return or replace the used and affected goods for the second sale. Please understand.

If you encounter problems, just contact our customer service, we will certainly take the initiative to help you solve objectively, never escape any

Responsibility. At the drop of a time to give a poor review, both buyers and sellers do not help, we would like to keep each like ah

Keba friends, can solve your practical problems, improve our service level, we hope everyone in keba

Shopping customers can be happy! At the same time, we also refused, poor critics visit, for the use of the poor review threat we retreat

Section, the gift of the unexpected guest, we will resolutely resist!