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Frequently Asked Questions for Buyers

Regarding “One Red”

Yiwu Yihong Clock Co., Ltd. has focused on wall clocks for 8 years. Adhering to the philosophy of “integrity, dedication, and customer first”, the company provides integrated professional services including design, production, and sales. It selects the highest-quality products in the industry to fully meet your needs.

Color difference issue:

All products are photographed in real life. After shooting, to minimize color discrepancies, we use professional monitors to adjust the colors so they closely match reality. However, we cannot guarantee that there will be no color differences across different monitors for each buyer. Due to factors such as shooting angles, lighting, and monitor variations, natural color differences may occur in the images. Please refer to the actual products. If you have any concerns regarding the colors, please contact us promptly. Thank you.

We will not provide additional images; if you need them, you can use the images on our company website.

Regarding mixed reviews
We support mixed orders, starting from 2,000 yuan per batch. We also offer drop-shipping and individual sample shipments. The sample fee is based on the retail price. If you place orders for multiple items totaling 5,000 yuan or more, the sample fee can be refunded.

Considering that the wall clock is fragile, styles with the same specifications must end in a multiple of 10. With a fixed outer box packaging, this ensures the safety of transportation.

About customization:

We support customization. All styles we sell can be customized with trademarks (registration and authorization are required), as well as design changes. The cost of customization varies, and the final price shall be based on the contract amount.

Regarding shipping:

The selection of logistics companies is customer-focused, choosing the courier closest to you with freight paid upon delivery.

We have sufficient inventory. Orders below 2000 yuan are shipped within 24 hours; orders below 5000 yuan are shipped within 48 hours. For custom products or special circumstances, we will negotiate separately.

Payment Methods:

1. Alipay: To provide a better shopping experience, we recommend using Alipay for payment.

2. We also support direct bank payment. Please contact us via the company’s unique WeChat ID: yihongziao. We are not responsible for any losses incurred through other methods. Please understand.

After-sales Service:

1. Please check the shipping list promptly after receiving the goods. If there are any model errors, quantity discrepancies, or color mistakes,

Contact our customer service within 24 hours, or call us, so we can verify and handle your request promptly.

2. For products that are not related to quality issues, we do not offer refunds without reason. Please understand!

3. All products sold by our company come with a one-year warranty, and the customer is responsible for the shipping cost to our company.

4. Please do not send any products not belonging to our company back to us, to avoid causing unnecessary losses and troubles.

Contact Information:

Wanwan: yihongzbiao

Service phone: 0579-8 5865 5080

24-hour service hotline: 1800580969

Service QQ: 5 2 2 6 9 4 3 6 4

Email:5226 September 364@qq.com