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We will select the appropriate courier based on your order. The product quotation does not include shipping fees. Normal delivery time is 1-3 days within the province, 3-5 days outside the province, and it may take 1-2 days longer in remote areas. Please wait patiently. If you need other couriers, please contact us.

If there are any quality issues with the product, you can contact customer service immediately to report the problem. Our customer service team will handle your issue immediately. If there are quality issues, we will provide a replacement or refund for you. Please rest assured to purchase from us!

In general, we will complete your online order shipping within 24 hours. If there are any special circumstances, our sales staff will contact you in time to communicate, and we hope that your contact information remains online.

Our products are divided into stock and custom-made. Please consult the online customer service before you make an order to check if there is stock. When you make an order, please pay attention to the color and quantity. We will send your order according to your order; In order to ensure the efficiency of customers, we will send your baby on the same day; We promise to send the baby within 48 hours (Saturday, Sunday, holidays, large products may have delays);

 Please check the parcel for any damage upon receipt, and confirm the quantity of goods is correct. If you find any damage during transportation, please take photos promptly to provide evidence. Please contact our customer service immediately.

We have a customer service center online, if you need to consult our online customer service personnel, we will reply to your questions in time, and we also hope you can suggest good ideas to help us improve; Thank you for your support;

For any questions or issues regarding the purchase of any of our products, please feel free to contact us immediately. We will resolve your problem promptly and ensure you are satisfied with our response.

Before making a purchase, please carefully read the shopping instructions, including all the information about the product's color, material, and size. Once you have made a purchase, it indicates your acceptance. If you have any questions, please consult the shop owner in time, and confirm your understanding of the product before making a payment to avoid unnecessary misunderstandings.

◆2. Due to the influence of many factors in shooting, the different resolutions and brightness of the display may lead to certain color differences. Buyers who cannot accept any color differences should carefully consider this.

◆3. After receiving all the goods, please check if the seal has been opened and sign for the goods only after confirming the condition of the shipment. According to the relevant regulations of Alibaba, the seller's responsibility is completed after signing. If there are any problems during transportation, please refuse to sign, and then contact the store owner in time. We are responsible for negotiating with the courier company for compensation.

◆4. If there are any quality problems or shipping errors with the baby after receipt, please contact customer service immediately after receiving the goods. Do not make any actions that may affect resale. If the quality problem or shipping error is confirmed, it can be negotiated to return or refund. However, please contact us in time with any problems, and we will serve you wholeheartedly. Have a pleasant cooperation.

Return and Exchange Policy

Damaged Return Instructions

Please check the integrity of the packaging seal upon receiving the package. If the seal is damaged, please refuse to accept it. Upon opening the package, if you find the goods incomplete or severely damaged, please contact us immediately so that we can send you a new one. If there are any quality issues within 7 days, please take photos and contact our after-sales customer service. We will handle the return and exchange according to your requirements, and the return freight will be borne by our store.

The following goods do not provide a return or exchange service.

1) Any goods sold by any other store than ours.

2) Goods intentionally damaged for personal purposes.

3) Goods have been received and signed for. Returns or exchanges due to non-quality issues beyond 7 days will not be processed, and returns or exchanges due to quality issues beyond one month will not be processed.

4) Goods that experience quality issues due to improper use or improper storage (including: scratches caused by sharp objects, deformation caused by being placed next to high-temperature objects, etc.);

5) After the application for verification is made and within 48 hours, no return or exchange goods are sent, or no contact is made with the store and the refund is directly applied for.

6) If a customer returns a product due to quality issues, please send it back to our company using a standard courier service. We refuse to accept any express courier services with additional fees such as urgent delivery or high shipping costs. The customer is responsible for the initial shipping costs, and we will reimburse the shipping fee and the actual product cost once the product is received. If the customer returns the product without communicating with our customer service, we will not accept the return. Thank you for your cooperation. Communication starts from the heart.