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1. About the products: Our store has a small profit margin, and we rely on high sales volumes. Related discounts will be explained on our website. Due to the large quantity of supplies, it is normal for us to experience stockouts. If there are stockouts for the products you purchase, we will not notify you within three items. If there is a large amount of stockouts, we will inform you. All products with stockouts will be refunded.
2. Regarding quality, there will be a dedicated department responsible for packing before shipment. There should be no quality issues. If there are any defects in the product itself, please contact us within 48 hours of receipt to ensure that we can resolve the issue appropriately.
3. Size Issues: Each product is measured with detailed dimensions, and the measurement method varies from person to person. An error of about 1CM is considered normal. If you blame the seller for a recommended size error after the fact, we apologize but we do not accept this as a reason for a return.
4. Color Difference: Color difference is a problem that any online seller cannot avoid. The reasons for color difference are numerous, such as different cameras, different monitors, different lighting and environments. Color difference is everywhere, after all, machines are not as perceptive as human eyes. We will try our best to minimize the color difference between the actual product and the pictures. Color difference should never be a reason for a middle, negative, or return/exchange review. If you are concerned about the color of the product, please carefully consider before making a purchase.
1. Before returning the product, please communicate with the customer service to explain the details, so that your return can be tracked and handled promptly. 2. The problem product should be packaged completely (please bring your own packaging, do not directly paste or write on the original factory box). 3. If the customer specifies the color or style of the product, and the color or style does not match, the return and exchange will not be allowed. 4. For goods damaged in transportation, it must be proposed within 24 hours after receipt, and contact our company's after-sales customer service to register. After this period, it is assumed that the goods are intact. 5. The following conditions do not enjoy the return and exchange: damaged or incomplete packaging of the returned products, incomplete accessories or related materials, unauthorized repair or modification, use or storage without normal methods.
6. After-sales service is a basic service provided by our company. We are willing to provide after-sales service for everyone. However, after-sales service also requires the cooperation of customers. Please read the above instructions carefully before returning or exchanging goods, and please follow the company's above system to handle it to avoid affecting the quality of after-sales service.