1. About the products, our store has a very small profit margin, which relies on high sales volume. Therefore, we do not negotiate prices. Any related discounts will be explained on our website.
2. Regarding quality, there will be a dedicated department responsible for packing before shipment. There should be no quality issues. If there are any defects in the product itself, please contact us within 48 hours of receipt to ensure that the problem is resolved appropriately.
3. Size Issues: Each product is measured with detailed dimensions, and the measurement method varies from person to person. An error of about 1CM is considered normal. If you blame the seller for a recommended size error after the fact, we apologize but we do not accept this as a reason for a return.
4. Color Difference: Color difference is an unavoidable issue for sellers. The reasons for color difference are numerous, such as different cameras, displays, lighting, and environments. Color difference is everywhere, as machines are not as perceptive as human eyes. We will try our best to minimize the color difference between the actual product and the images. Color difference should never be a reason for a middle, negative, or return/exchange review. If you are particularly concerned about the color of the product, please carefully consider before making a purchase.
1. Before returning the product, please communicate with the customer service to explain the details, so that your return can be tracked and handled promptly. 2. The problem product must be kept in its original intact packaging (please bring your own packaging, do not directly paste or write on the original factory box). 3. For customer's specific color or style requests, we will try our best to meet them. If the color or style does not match, we will not provide exchanges or returns. 4. For damaged goods during transportation, you must raise the issue within 24 hours after receiving the goods and contact our after-sales customer service to register. After this period, it will be assumed that the goods are intact. 5. The following conditions do not allow for exchanges or returns: damaged or incomplete packaging of the returned product, incomplete accessories or related materials, unauthorized repairs or modifications, or use or storage that does not follow the normal method.
6. After-sales service is a basic service of our company, and we are willing to provide good after-sales service for everyone. At the same time, good after-sales service also needs the cooperation of customers. Please read the above instructions carefully before returning or exchanging goods, and please follow the company's above system to handle it to avoid affecting the quality of after-sales service.