1. Product Quality: All products are strictly inspected by our quality control department before shipment to ensure that there are no quality issues.

2. Product Images: All images are 100% real-life photographs. However, due to the reasons of light and monitor display, there may be slight color differences in the images you see, which is unavoidable. Please understand and forgive!

3. Regarding stockouts: Although we have direct access to the original factory supply, offline distributors move goods quickly as well. We will strive to ensure a stable supply, but stockouts are unavoidable. Please understand.

We understand. If there is a stockout, we will notify the buyer within 3 hours to arrange a replacement, or complete the refund within 48 hours.

4. About Shipping: We have filled in the weight for each product, and the shipping fee will be automatically generated after you make the purchase. There may be a slight error, please contact our customer service to modify the shipping fee!

Light goods >> Our suggestion is to send by courier.
Heavy goods >>> For the Jiangsu, Zhejiang, Shanghai, and Anhui regions, we recommend using express delivery. For the rest of the region, we recommend using logistics (if you need logistics, please contact the logistics after submitting the order to modify the freight to 0. The freight will be paid for when you pick up the goods).
Some areas require transit for logistics, usually to provincial capitals or prefecture-level cities, which may result in a slower delivery time. If the logistics time exceeds the expected and you haven't received a delivery call from the logistics company, please contact our customer service in time. Our customer service can help you inquire about the logistics progress in a timely manner! Logistics cannot be checked online; you need to call for an inquiry.
Logistics time:
Jiangsu, Zhejiang, and Shanghai: Generally takes 1-2 days
Shandong, Anhui, Jiangxi, Fujian, Guangdong, Hunan, Hubei, Henan, Hebei, Beijing, Tianjin: Generally takes 3-4 days. Other remote areas: Generally takes 4-5 days.
Note: The logistics needs to be picked up by yourself, and there is no delivery service. If you need to have the goods delivered to your door, you need to pay the delivery fee and solve it by yourself.

5. After-sales issues: Please inspect the goods before signing the receipt upon receiving them. If there are any damages or deficiencies, please do not accept the delivery. Please contact our company first to explain the situation, and then request the logistics company personnel or courier personnel to provide proof before taking action.

Wholesale Readme (By conducting a transaction, you are deemed to have agreed to abide by the following terms):
You may not know our strengths, but you must know our weaknesses.
Low-end products, serving the masses. We sell at low profit margins, we can afford to lose money, but we can't afford to lose money. Please understand us after comparing the product's cost performance ratio. Please abide by the following conventions:
1. All product photos are taken from actual goods. There may be slight differences in each batch of goods entering the warehouse. The photos and introduction data are for reference only and should be based on the actual goods received. The style and color are sent randomly. Refusal to return or exchange goods for reasons such as color, style, data, or price differences.
Example (but not limited to):
1. The weight you listed online is 20g, but the weight I weighed is only 19.8g. I require a return and will bear the loss of our shipping costs, otherwise I will make a complaint and leave a negative review.
2. Your product price is too low, the quality is poor, and it is difficult to sell. I want to return the goods or the price is too high, and I must return how much fee as compensation, otherwise I will complain and give a low rating.
3. I don't like red, why did you send me a red product? I demand compensation for the mental loss, or I will return the product and ask you to bear the return shipping costs. Otherwise, I will make a complaint and leave a bad review.
Your exercise book has only 37 pages, why does it claim to have 40 pages? Deception, liar, you'll have to deal with this, otherwise I will complain and...
Second, low-end products, we refuse to accept neutral or negative reviews. Please measure the cost-performance ratio of our products before wholesale. Our products have survived the market for over 20 years and still have a huge market. We are in the business of making friends on Taobao. We refuse to give neutral or negative reviews for any reason. Examples (but not limited to):
1. I refuse to believe in evil, I am here to give you a bad review. The product is only a few cents, I will buy 1000 of them, and give you 1000 bad reviews. I don't care about anything, I just want to feel comfortable in my heart.
2. Shopping on Taobao, I've long gotten used to looking for faults. If I didn't look for faults, why would I come to Taobao wholesale? Why should I not be allowed to evaluate? If the product quality is poor, I will give a bad review.
3. Customer service is poor, and the quality of the products is poor. I have something to say. Can I suggest in the positive review? Of course, we welcome it. You have visited our business, and the customer service is grateful to you. Why is the service poor? Why is the quality of the products poor? We welcome your constructive suggestions and improve our service, and we will provide better service for you and more customers.
III. Regarding transportation and delivery. Wholesale is primarily done through logistics freight, with shipments from Yiwu, a logistics hub. We do not collect shipping fees; you need to pick up your goods at the freight station and pay the shipping fees directly to the station. After placing an order, contact us to modify the shipping fee to 0.
The default shipping fee for shopping is the courier fee, and there may be differences in some areas. Please contact the customer service to confirm the shipping fee before payment. All wholesale goods do not include shipping, and when sending by courier, if the shipping fee is insufficient, the customer service will contact you to complete the shipping fee, and the courier fee is collected at actual cost. Any order refused to pay the shipping fee for any reason, we have the right not to ship.
Article 4: Details of Returns and Exchanges
1. Within 7 days from the date of receipt (as indicated by the shipping receipt signature date), if you find any functional failure in the product, please contact us immediately. We will not accept any claims after this period.
2. When the customer receives the goods, if the outer packaging box is severely deformed or damaged, it is necessary to open the box for inspection. If the goods are not received as required, and the damage or loss is caused by the logistics, we will not assume any responsibility (before shipping, there are inspection, supervision, and weight recording).
3. All customers are requested to protect the complete packaging of the product, ensure the completeness of accessories or related documents, and if the product itself has any quality issues, we will provide exchange or return services within the specified time period.
4. There is an acceptable 2% defect rate and damage in goods and orders. If there is severe damage after each transaction, please contact customer service within 7 days. After this period, if the customer does not contact customer service, it will be considered that the customer has given up the right to after-sales service, and the customer service will not accept the complaint.
5. For any damage rate exceeding 2% of the order, the buyer is responsible for the additional costs. This means that for each order, we will only compensate up to 2% of the total value.
6. The return shipping fee is borne by the buyer. For returns due to quality issues, the shipping fee actually charged will be the standard (e.g., if the shipping fee was 5 yuan, the buyer will only bear a 5 yuan shipping fee compensation for the return).
5. The following situations are not accepted for returns or exchanges.
1. The product packaging is incomplete, the accessories or related documents are not complete; unauthorized repair or modification; use or storage in an abnormal manner; beyond the product's expiration date; the returned product has been labeled, and the product has been falsified. The product can no longer be sold as a commodity.
2. When a customer returns a product due to quality issues, they are required to send the item back to our company using regular mail or courier service, with the customer paying the shipping costs. Once the company receives the goods, it will reimburse the shipping costs and the actual product costs based on the post office's list. If the customer returns the item without communicating with customer service, the company will reject the return.
3. All returns must be made using the real name of the customer (i.e., the name of the person who placed the order). Before sending the return package, it is necessary to communicate with the customer service and send the return list. The return package must include a return list to facilitate staff inquiries and improve efficiency.
4. If the return is made without prior communication with customer service, the return will not be accepted.
5. For returns or exchanges based on personal reasons, if the product is actually returned without any quality issues, we will not accept the return. The return shipping fee is the customer's responsibility, and any damage will be compensated at the actual price.
6. Please do not return non-company products. If there are such products, we will not refund them.
7. Refusal to advance freight costs for any reason, or situations where the return freight costs exceed the shipping costs, will not be accepted for a refund.