The following two images are product photos
Regarding after-sales service and returns/exchanges for quality issues
1. If any quality issues with the product are discovered within 3 days of receipt (based on the delivery note signature date), please contact customer service immediately.. Applications will not be accepted after the deadline. The defective product must remain in its original packaging (please bring your own packaging; do not attach or write on the original manufacturer’s box). For returns exceeding 5 kilograms, our company will cover the return shipping cost. Please return the items weighing 5–10 kilograms via regular logistics; we will cover the shipping cost. We do not accept expensive carriers such as Deppon and Jiajie, or Tianti Huayu. If these rules are violated, the shipping cost will be borne by the customer. No returns or exchanges will be provided if there is no quality issue.
2. Please contact the after-sales customer service before returning the product.Please fill out the after-sales service form to help track your return and ensure timely processing.
3. Customer specifications for product color or styleWe will do our best to meet your requirements, but we cannot guarantee 100%. No returns or exchanges will be provided if the color or style does not match.
4. Regarding cases where products not sold by the company are sent to our companyWe retain the right to not process any returns or exchanges and to have the shipping cost borne by the customer, with the goods returned directly to the customer.
5. The following conditions do not allow returns or exchanges: A damaged or incomplete packaging of returned products, missing accessories or related documents; B unauthorized repair or modification; C improper use or storage; D color mismatches are not refundable, except for items beyond the after-sales service period. E seasonal products are not refunded after the expiration date (e.g., fans in summer and thermal patches in winter).
6. After-sales service is the company’s most fundamental service.We are willing to provide excellent after-sales service for everyone. Additionally, excellent after-sales service also requires the cooperation of customers. Please read the above instructions carefully before returning or exchanging items, and try to comply with the company's regulations to avoid affecting your after-sales service.
7. Handling of products with damage or quality issues, For example, if the weight does not reach five kilograms, if the customer wishes to return it, the shipping cost shall be borne by the customer.
Regarding logistics, goods are usually shipped to other provinces. Yiwu logistics provides direct delivery across the country; most cities at the municipal level or above receive the shipment, while county-level cities require intermediate transfers. After delivery, the logistics company will call you, and you will need to collect the goods in person. Here, we would like to make a special note: the quality of services provided by Yiwu logistics companies varies. I hope everyone can contact a logistics company themselves before placing an order. You can either search for one directly or call 114 to inquire about the logistics service from Yiwu to your local location—find the nearest option. Then provide us with the Yiwu logistics phone number, and we will deliver the goods to your designated service point.
