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Regarding shipping and delivery

The default shipping method used by this store is Shentong. If your area cannot accommodate this method, please contact customer service in advance to indicate the shipping option you can receive. We will ship your order within 48 hours after payment. For residents in Jiangsu, Zhejiang, and Shanghai, orders usually arrive the next day. We will try our best to arrange shipment as quickly as possible. If you receive the item later due to shipping issues, please understand the situation.

Regarding after-sales service

No matter what issues arise, whether related to service or product quality, as long as you contact our customer service, we will surely resolve all problems for you sincerely. For buyers who choose to apply for a refund or return without contacting us, it is not beneficial for either party. We truly hope to address your actual problems. We kindly ask those who prefer a direct refund or return without communication to be understanding. We guarantee that there is nothing we cannot solve after communication.

7-day no-questions-asked return and exchange policy

Quality issue: Returns and exchanges are available within 7 days. Photos are required. The seller will cover the return shipping (manual damage is not allowed).
Size issue: Returns and exchanges are available within 7 days. No photos are required; the buyer is responsible for the return shipping (as the item remains intact and undamaged).
Preference issue: Can be returned or exchanged within 7 days without photo submission. The buyer is responsible for the return shipping (as the item remains intact and undamaged).
Wrong item sent: Can be returned or exchanged within 7 days. Photos are required. The seller will cover the return shipping (as long as the item is intact and undamaged).

Return and exchange issues:
①We guarantee 7-day no-questions-asked returns and exchanges. For returns due to non-quality issues, the buyer is responsible for the return shipping. For returns caused by product quality issues or due to our store’s responsibility, we will cover the return shipping.
② Our store does not accept payment-in-at-sale items, self-pickup items, or returns via SF Express and EMS. For returns and exchanges caused by our fault, please pay the shipping fee first. We will refund the prepaid postage via Alipay upon receiving your returned item.
③For products that have been used or have influenced secondary sales, we do not offer returns or exchanges. Please understand this.

Regarding color deviation and quality

Dear buyer, due to factors such as the monitor or lighting conditions, there may be some color variations in the images you see. We strive to minimize these variations, and color differences will not serve as grounds for complaints, low ratings, or returns.
All products in this store are manufactured by our own factory, ensuring absolute quality—please feel free to purchase with confidence.

Regarding delivery acceptance
Due to the inevitable collisions and damage that may occur during transportation, please ensure to check whether the item is intact in front of the courier when signing for it. If any damage is found, you must sign on the package label to cancel it and reject the delivery. If the courier refuses inspection, notify us to handle the matter—we will negotiate with the courier company. This way, you will not suffer any financial loss. Otherwise, we will not be responsible after signing for the item. This product is on a special offer; if damage occurs during transportation, we can provide a replacement, but the replacement shipping cost shall be borne by the buyer. If you are unwilling to pay this cost, do not purchase it.

Please do not give random negative reviews!

Answer: No matter whether you encounter issues with services or products, just contact our after-sales WeWang account, and we will definitely help resolve them objectively and actively—we will not avoid any responsibility. Giving negative reviews frequently is of no benefit to either the buyer or the seller. We truly hope to retain every friend who loves our product, solve your actual problems, and improve our service level. We hope every customer can have a pleasant online shopping experience!