About Express Delivery and Shipping

Our default shipping method is STO Express. If your area cannot be reached, please contact our customer service in advance to specify the shipping method that can be delivered. We will help you ship within 48 hours after you make the payment. Dear customers in Jiangsu, Zhejiang, and Shanghai, normally you can receive it the next day. We will try our best to arrange the shipment as quickly as possible. If the delivery is delayed due to the courier, please understand.

About after-sales service

No matter what problems arise, whether it's the quality of the service or the goods, as long as you contact our customer service, we will definitely solve all your problems sincerely. Buyers who apply for refunds or returns without contacting us do not benefit either party. We hope to solve your actual problems more. We sincerely request that buyers who like to apply for refunds or returns without communication please show mercy. We promise that there will be no unsolvable problems after communication.

7-day no-questions-asked return and exchange policy

Quality issue: exchange or refund is available within 7 days. Photos are required. Seller will bear the round-trip shipping costs (no damage by human hand).
Size Issue: Returns and exchanges are allowed within 7 days without the need for a photo. Buyer is responsible for the round-trip shipping costs (provided the product is intact and undamaged).
Return and Exchange Policy: You can return or exchange the item within 7 days without providing photos. The buyer is responsible for the round-trip shipping costs (provided the item is in perfect condition with no damage).
Wrong goods: can be exchanged or returned within 7 days, need to take photos, the seller bears the round-trip shipping costs (the goods are intact and undamaged).

Return and exchange issues:
① We guarantee a 7-day return policy without any reason. For returns due to non-quality issues, the buyer is responsible for the round-trip shipping fees. For returns due to quality issues of the product or our store's responsibility, the round-trip shipping fees will be borne by our store.
② We do not accept prepaid items, self-collection items, or returns from SF and EMS due to our responsibility. For returns caused by our fault, please pay for the shipping fees first. We will return the prepaid shipping cost to you via Alipay once we receive your returned item.
③ For goods that have been used or affected by secondary sales, we do not offer exchanges or returns, please understand.

About color difference and quality

Dear buyer, due to factors such as monitor or lighting conditions, there may be some color differences in the pictures you see. We strive to minimize color differences as much as possible. Color differences will not be used as the basis for complaints, low ratings, or returns and exchanges.
All products in our store are manufactured by our own factory, and we guarantee the quality absolutely. Please feel free to shop with confidence.

关于签收
Due to the inevitable collision during transportation, which may cause damage, please ensure that you inspect the goods in person when signing for the delivery. If you find any damage, you must cross out your signature on the courier's receipt and refuse to accept the delivery. If the courier does not allow you to inspect the goods, please notify us so that we can handle the situation. We will negotiate with the courier company on your behalf, so that you will not incur any economic losses. Otherwise, once you have signed for the delivery, we will not be responsible for any damage. This product is a special offer item. If the logistics causes any damage during transportation, we can offer a replacement. The cost of shipping for the replacement is the buyer's responsibility. If you do not wish to bear this shipping cost, please do not make the purchase.

Please do not leave random negative or neutral reviews!

Answer: Whether you encounter service or product quality issues, as long as you contact our after-sales Wang Wang, we will definitely take the initiative to objectively help you solve the problem, and never avoid any responsibility. Giving a middle or negative comment at the slightest provocation is ineffective for both parties. We hope to retain every friend who likes this product and solve your actual problems, thereby improving our service level. We hope that every customer will have a pleasant online shopping experience!