About Express Delivery and Shipping

Our store defaults to using STO Express for delivery. If the service is unavailable in your area, please contact our customer service in advance to specify the delivery method. We will ship your order within 48 hours after receiving your payment. For customers in Jiangsu, Zhejiang, and Shanghai, the normal delivery time is the next day. We will strive to arrange the shipment as quickly as possible. If the delivery is delayed due to the courier service, please understand.

About after-sales service

No matter what problems arise, whether it's the quality of the service or the goods, as long as you contact our customer service, we will definitely solve all your problems sincerely. Buyers who apply for refunds or returns without contacting us do not benefit either party. We hope to solve your actual problems more. We sincerely request that buyers who like to apply for refunds or returns without communication please show mercy. We promise that there will be no unsolvable problems after communication.

7-day no-questions-asked return and exchange policy

Quality issue: exchange or refund is available within 7 days. Photos are required. Seller will bear the round-trip shipping costs (no damage by human hand).
Size Issue: Returns and exchanges are allowed within 7 days without the need for a photo. Buyer is responsible for the round-trip shipping costs (provided the product is intact and undamaged).
Return and Exchange Policy: You can return or exchange the item within 7 days without providing photos. The buyer is responsible for the round-trip shipping costs (provided the item is in perfect condition with no damage).
Wrong goods: can be exchanged or returned within 7 days, need to take photos, the seller bears the round-trip shipping costs (the goods are intact and undamaged).

Return and exchange issues:

① We guarantee a 7-day return policy without any reason. For returns due to non-quality issues, the buyer is responsible for the round-trip shipping fees. For returns due to quality issues of the product or our store's responsibility, the round-trip shipping fees will be borne by our store.
② We do not accept prepaid items, self-collection items, or returns from SF and EMS due to our responsibility. For returns caused by our fault, please pay for the shipping fees first. We will return the prepaid shipping cost to you via Alipay once we receive your returned item.
③ For goods that have been used or affected by secondary sales, we do not offer exchanges or returns, please understand.

About color difference and quality

Dear buyer, due to factors such as monitor or lighting conditions, there may be some color differences in the pictures you see. We strive to minimize color differences as much as possible. Color differences will not be used as the basis for complaints, low ratings, or returns and exchanges.
All products in our store are manufactured by our own factory, and we guarantee the quality absolutely. Please feel free to shop with confidence.

关于签收

Due to the inevitable collision during transportation, items may be damaged, so please inspect the goods in person when signing for the delivery. If there is any damage, you must cross out your signature on the courier's receipt and refuse to accept the delivery. If the courier does not allow you to inspect the goods, please notify us so we can handle the situation. We will negotiate with the courier company on your behalf, so you will not incur any economic losses. Otherwise, once you have signed for the delivery, we will not be responsible for any damage.

Price Specification

Under normal circumstances:
The strikethrough price: The strikethrough price may be the sales advisory price of the commodity or the commodity's previously displayed sales price, etc., which is not the original price and for reference only.
Unstriked Price: The unstriked price is the sales price of the goods on Alibaba China. The specific transaction price may change due to the participation of the goods in activities or the use of coupons by users, and the final price is subject to the price on the order settlement page.
In the preheating state of the activity:
Strikethrough price: The strikethrough price is the sales price of the product at the current activity preheating state, which is not the original price. The specific transaction price may change due to the use of coupons by users, and the final price is determined by the order settlement page.
Unstruck Price: The unstruck price may be the activity price of the goods about to participate in the activity, for reference only. The final transaction price at the time of the activity may change due to the use of coupons by the user, and the final price shall be subject to the price on the order settlement page of the activity.
* Note: The preceding explanation is only valid when price comparisons are made. If the merchant makes a separate explanation for the strikethrough price, the merchant's statement shall prevail.