Buyer's Must Read

Problems occur more frequently in the following areas:

 

1. Regarding colors: If you have any color requirements, please note them in the following box (that is, in the buyer's message). If there is no message or note for mixed shipping, it will be considered random shipping, and it is not within the scope of after-sales services.

 

2. Regarding addresses: please confirm the delivery address before submission to ensure it is the correct place for your receipt. Once the goods are dispatched, it is difficult to recover them. The damage caused by back-and-forth logistics is quite serious. We will ship the goods based on the receipt address after payment.

 

3. Regarding packaging: Due to the inherent challenges of shipping, especially for products in blister packaging (e.g., head-turning dolls), we recommend that customers who have strict packaging requirements should purchase the entire box to ensure that the products inside the original shipping box are less likely to be damaged.

 

4. Regarding logistics: Please note that buyers with logistics requirements must specify the logistics department address or the Yiwu telephone number in the buyer's comments to avoid any inconvenience during the pick-up process. If there is no comment, the logistics will be random, and the distance of the pick-up is not within the scope of after-sales services. Please refer to the shipping cost explanation at the top of the store for more details.

Logistics requires you to pick up the goods at the logistics unloading point yourself.

5. About returns:

We can exchange or return products if there are damage or quality issues during transportation, but we are not responsible for the return shipping fee. If you need to exchange or return the product, please pay for the shipping fee yourself. We refuse to accept items with a "pay on arrival" (POA) shipping method. Please note this. Our store operates on low margins, and if there is damage to the product during transportation, both parties will share the return shipping fee equally (the damage is very rare). Please accept this before making a purchase. Please handle quality issues within 7 days of receiving the goods. After this period, we may not be able to process the issue. If you refuse to return the product for reasons such as "don't like it, don't want it, or it's not selling well", please make sure you like the style before you make a purchase. If there are no quality issues, we will not accept exchanges or returns. Please accept this before making a purchase.

 

 

Due to the low price of this item, customers should evaluate the quality based on the price. Do not expect the quality to be too high. If you have high quality expectations, please choose other styles with higher prices.

Some buyers may ask if they can return or exchange items after purchasing if they don't sell well.

Answer: No, please read carefully.

 

 

Special Note:

 

The customer is very confused about our 300 yuan minimum shipping policy, and there are three reasons for this:

 

1. The cost of our logistics, inspection, packaging, and delivery is high.

 

2. Most logistics departments don't like to accept small items, and those who often deliver goods know this. Moreover, it is easy to lose them because a large truck carries a lot of loose goods. Sometimes, they don't know which unloading point to unload them or which crack they are stuck in.

 

From the customer's perspective, even if the price is below 300 yuan, there is a minimum charge, which significantly increases your purchasing cost. Additionally, you need to pick up the goods at the logistics department yourself, which is usually quite far from the city center, making it inconvenient. While using a larger logistics company may be more convenient for picking up, the logistics costs can be one or two times higher than those of a standard logistics company.