Product Real-Photo Images

【After-sales Service Guarantee】 

1.Buyers who have confirmed the design rendering before purchase and find that the custom content is incorrect after receiving the goods (you need to take photos and upload them to the customer service for confirmation), we will bear the return and forward costs. 

Express delivery fees, free repair for you, and if necessary, we will re-create for you. 

2.During the courier process, if there is any damage (which needs to be confirmed by you with the courier at the time of signing), we will bear the cost of both ways, and we will repair it for free, or we will re-create it if necessary. 

【Return and Exchange】 

1.Once a product is engraved, it becomes a personal and exclusive item, which is the essence and significance of personalized custom service. 

2.Please carefully read the product description to understand the material, size, production, shipping, and delivery cycle before making a purchase. Make sure to purchase only if it is suitable. 

3.If there is any quality issue, we will accept returns and exchanges without any conditions. 

4.All products in our store, whether engraved or not, are non-refundable or exchangeable unless there is a quality issue or a custom content error.  

Crystal Care  

Crystal itself has water-resistant and fire-resistant functions, but it is sensitive to strong acids and alkalis. If there is a small amount of glue or polishing powder residue, it can be wiped with a wet towel. 

Please place it where children cannot reach to prevent it from being broken and cut by the fragments.  

How can I send you the content I want to do? 

1.You can directly click to purchase, and then“Leave a message for the seller”Please write your content and requirements here. 

2.You can also contact customer service and directly convey the content and requirements to the customer service on Aliwangwang in a chat-like manner. 

3.You can also write down the content and requirements in advance.wordOr in a text file format, send it to our customer service in the form of a file.(We recommend the above.3"种方式"可以翻译为 "in a variety of ways" 或者 "in various ways"。")

4."Only customers using the web version of Wangwang are recommended to first download the Aliwangwang client, and then (")logoPlease send us the files (including text, images, etc.) in the form of files.  

Can I replace the accessories on the sample picture? 

Sure. Due to the category attributes of Taobao, it is not possible to list all similar styles at the same time. However, the majority of styles have accessories that can be replaced, for example, the image shows a basketball, 

You can ask customer service to replace it with a soccer ball (volleyball, pool, earth, golf ball, completely transparent ball, honeycomb surface ball, etc.).  

Are the words and patterns on the image fixed? Can I change them to the pattern I want? 

Sure. All the images are from the actual products made by previous clients, so what you see is just a sample picture. The actual product does not contain any text or patterns, and all the content needs to be 

If you like any pattern in the sample image, you can ask the customer service to add it for you. As long as the computer can display the text, we can engrave it.  

Thank you for choosing us as your partner. 

As a seller, we provide you with high-quality and guaranteed products.Please provide the Chinese text you want to translate, and I will translate it into English for you.And beyond the service you expect, 

To better cooperate, we have listed some common questions to be aware of during the transaction process, as follows: 

Sample Production: 

We accept the production of various shapes of crystal crafts. 

You can first consult us, and we will tell you the material, process, and application scope of the product, and meet your requirements. 

You can also provide photos, concepts, or design drawings.Carbon Dioxide RemovalThe format you prefer, we will design for you and confirm. 

A:

1.In principle, we have no restrictions on the quantity of orders, but very small quantities can lead to higher prices. 

2.In most cases, we charge a certain sample fee, and the freight is collect. (The general sample is ...)2-5Heaven, excluding transportation time")。 

3.Three-dimensional laser products:3DPlate-making fee200元-600Yuan RMB (based on the size of the product), (Customer owns)3DThe use rights of the pattern. If your order quantity is large, this fee will be returned to you. 

4.In order to reduce the cost of large orders, some products require the production of molds, and we will charge an appropriate mold fee. It will also be refunded to you based on the size of your order. 

5.Sample Delivery: We will send out the samples as per your request, and the transportation costs for the samples will be borne by the purchasing party. 

6.Quality: Most of the crystal products are handmade, and minor size variations should be accepted by the buyer. 

7.Transportation: We will transport your goods to the specified warehouse or port according to your requirements, and we guarantee the safety of the product packaging. 

8.Payment method: wire transfer or bank transfer. Sample fee and express delivery fee will be charged after the payment is received. Production will begin once the payment is received. 

The website images are only for reference and we can produce products based on your samples, submissions, and the styles you require. We can also customize personalized products according to your creative designs, specifications, colors, and materials. 

Product Introduction 

B:

1.This store is an enterprise brand store with genuine products.Please provide the Chinese text you want to translate, and I will translate it into English for you.All are made of top-grade crystal materials with meticulous carving and polishing.Please provide the Chinese text you want to translate, and I will translate it into English for you.工艺纯正。 

2.Most of our products come in large, medium, and small sizes. The default size in our store is small. Each style has different sizes, so please consult our customer service for specific measurements. 

3.All product prices include gift box packaging (except for custom-made boxes). 

Customized Crystal Guide 

C： 

1.CompanyLOGOWe will offer free engraving on any number of characters as long as they can be accommodated. The pricing for each trophy's coloring will depend on the difficulty of the coloring you choose. For normal coloring, it is one trophy.1-2Yuan. 

2. LOGOText is purchased5The following trophies are paid.5元SlashOne, you need to provide vector images..AIOr.CDROr.PSDAnd so on.JPGandBMPThe pixel count of the image format must not be lower than500*500To create a signature, use a pen, marker, or other pens with thicker lines. 

Please send us the form of a scan or digital photo, with a fee.=LOGO。 

3.The font is decided by the typesetter.Please provide the Chinese text you want to translate, and I will translate it into English for you.Regular fonts can be requested for replacement.Please provide the Chinese text you want to translate, and I will translate it into English for you.Special or curious fontsPlease provide the Chinese text you want to translate, and I will translate it into English for you.Please provide the font installation package on your own. 

4.Advertising companies, designers, and other personnel who are required to self-layout, please pay attention to the following points::

5.Font Requirements: Xiao Biaosong, Zhong Song, and any other fonts with the word '小' or '中' in them.“Song”The fonts such as Song Heiti or text height cannot be engraved or sandblasted.15Excluding millimeters and above. 

6.After any font is transformed into a curved shape and broken down, the width or height of the smallest grid must not be less than3mm。 

7.Final draft documents should be used..cdrFormat, storage version:CorelDRAW X4 SP2Next, AIFormat. 

8.Vector files must be transformed and grouped. Any content loss is not responsible. 

9.The content in the layout must be in single color.——Black. If you need to fill in color, use an arrow to mark it separately. 

Freight Details 

Our company has been engaged in the crystal industry for many years and has considerable experience in shipping. Therefore, we are sure to recommend it to you.(Low-priced, unbreakable, fast, and good service. For large quantities, it is best to choose ANN Logistics or Debon Logistics. For smaller quantities, you can choose Yunda Express or YTO Express. For urgent needs, you can choose SF Express. 

If you have any objections to the logistics we recommend, you can also specify your own logistics company. 

Customers in urgent need of products, who want fast delivery or don't want to bother with the effort, please choose a courier company. 

Cargo transportation (commonly known as consignment) has plenty of time and a large quantity. The advantages are::Inexpensively priced, about0.8元SlashKilogram. Examples: 30A regular trophy50KGCargo to LiaoningPlease provide the Chinese text you want to translate, and I will translate it into English for you.The total cost includes handling charges.30Yuan. (Note: The charges at each point vary, but the difference between the top and bottom is not significant.")Transportation safety, not easily broken, because it is only loaded and unloaded.2Steps. Receiving goods station pass 

Please know that after you place an order, you will need to go to a fixed location to pick up your goods (delivery to your door can also be arranged at an additional cost).

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