Product photo

[After-sale guarantee] 

1.For buyers who have confirmed the design renderings before purchase, we will bear the responsibility for the return if they find any errors in the customized content after receiving the goods (you need to upload the photos to the customer service for confirmation) 

Express fee, free for you to repair, when necessary for you to remake. 

2.If any damage occurs in the delivery process (you need to confirm with the Courier when you sign for the delivery), we will bear the cost of the round-trip delivery, repair it for you free of charge, and remake it for you when necessary. 

[Return and Exchange] 

1.Once the product is engraved, it is the personal exclusive goods, which is also the particularity and significance of personalized customization service. 

2.Please carefully check the product description before purchase to understand the material size, production freight cycle and other information, and then appropriate to shoot. 

3.In case of quality problem, we accept return or exchange unconditionally. 

4.We will not accept return or replacement of all products, whether lettered or not, due to non-quality problems or customized content mistakes.  

【 Crystal Maintenance 】  

Crystal itself has waterproof, fire function, but crystal avoid strong acid, strong alkali; If there is a small amount of glue or polish powder residue, just wipe with a wet towel; 

Keep out of reach of children to avoid being cut by debris.  

How can I send you the content I want to work on? 

1.You can click directly to buy, and then on& other;Leave a message to the sellerThroughout the &;Write down your content and requirements. 

2.You can also contact customer service, directly like chat on Ali Wangwang content and requirements to convey to customer service. 

3.You can also write the content and requirements in advanceThe wordOr in the notepad document, in the form of a file sent to our customer service.(We recommend the above3Kind of way) 

4.Only web version wangwang customers, it is recommended that you first download Ali Wangwang client, and then put (The logoSend to us in document form.  

Can you change the accessories on the sample drawing? 

You can. Due to the category attribute of Taobao, it is not possible to list all similar styles at the same time. The accessories of most styles can be changed. For example, the picture shows a basketball. 

You can ask the customer service to replace your football (volleyball, billiards, earth, golf, transparent ball, honeycomb panel ball, etc.).  

Are the words and patterns on the picture fixed? Can they be changed into the pattern I want? 

You can. All the pictures are from the real products made by the previous customers, so what you see is only a sample picture, the actual product does not contain any text or pattern, all the content needs 

You provide. Of course, if you take a fancy to a pattern of the sample, you can also ask customer service to add to you. As long as the computer can display the text we can be engraved.  

Thank you for choosing us as your partner. 

As a seller, we provide you with high quality guaranteed products.And exceed your expectations, 

To better collaborate, we've compiled a list of common questions you should know about the trading process, as follows: 

Sample production: 

We accept all kinds of crystal crafts. 

You can consult us first, we will tell you the material, process and scope of application of the product, and can meet your requirements. 

You can also provide photos, concepts or design drawings (The CDRBest format), we will design for you, and confirm. 

A: 

1.In principle we have no limit on the quantity of an order, but a very small quantity of a product will result in a higher quantity. 

2.In general, we will charge a certain sample fee, freight collect. (The general sample is2-5Days, not including transportation time). 

3.3D laser products:The 3 dPlate making fee200yuan- 600.RMB (depending on the size of the product), (owned by the customerThe 3 dThe right to use the design). If your order is large, this fee will be returned to you. 

4.In order to reduce the cost of bulk goods, some products need to make molds, we will charge appropriate mold fees. It will also be returned to you depending on the size of your order. 

5.Sample delivery: We will send the sample in accordance with your requirements. The shipping cost of the sample will be borne by the purchaser. 

6.Quality: most of the crystal products are finished by hand, the buyer should be subject to small size difference. 

7.Transportation: we will deliver the products to the designated warehouse or port according to your requirements, and we guarantee the safety of product packaging. 

8.Payment method: telegraphic transfer or bank transfer. Sample fee, express fee, production will start after receiving the account. 

Website pictures are only part of the product information, we can make products according to your samples, drafts and requirements of the style, and according to your creative modeling, specifications, colors, materials and other customized products. 

Product introduction 

B: 

1.This shop is the enterprise brand shop, the product is genuine.All use crystal first grade material to make fine carving grinding.The workmanship is pure. 

2.Most of the products are large, medium, small and other models, the price in the store is default small, each style size is different, please consult customer service for details. 

3.The price of all products includes gift box packing (except custom boxes). 

Custom Crystal Guide 

C: 

1.The companyThe LOGONo matter how many and words can be arranged, we will free lettering, each cup color will be priced according to the difficulty of your color, the normal color is a cup1 to 2Yuan. 

2. The LOGOAnd text in the purchase5The following trophies are charged5yuan/, the vector pictures need to be providedThe AIorThe CDRorThe PSDAnd so on.JPG,BMPAnd other image format pixel must not be lower than500 * 500. If you need to make a handwritten signature, use a pen, marker, or other pen with a thicker handwriting. 

Send us a scan or a digital photo for a fee= LOGO. 

3.Fonts are at the discretion of the typesetter.Regular fonts can be changed upon request.Special or bizarre fonts.Please provide your own font installation package. 

4.Advertising companies, designers and other requirements of self-typesetting personnel please pay attention to the following points: 

5.Font requirements: small song, song and other general belt& other;The song dynastyThroughout the &;Can not be engraved font sandblast. (Song Boldface or writing height15Except above mm). 

6.After any font twists and turns are broken, the minimum width or height of the grid must not be less than3 mm. 

7.Final documents are best usedThe CDRFormat, the stored version is:CoreldrwX4 SP2The second isAIFormat. 

8.Vector files must be rotated and grouped. Otherwise, we will not be responsible for the lost contents. 

9.Content in typesetting must be monochrome& ndash; & ndash;Black. If color is required, use arrows to indicate otherwise. 

Shipping details 

Our company has been engaged in crystal industry for many years, and is quite experienced in delivering goods. Therefore, we will definitely recommend it to you(Low price, non-breakable, fast speed, good service) logistics companies, (generally large number of preferred Aneng logistics or Deppon logistics, less quantity can choose Yunda express or YTO express, in urgent need can choose SF express.) 

If you have any objection to the logistics recommended by us, you can also appoint your own logistics company. 

Customers who are in urgent need of products, time is fast or don't want to work hard, sitting at home waiting for delivery, please choose the express company. 

Freight (commonly known as shipping) has ample time, the quantity is more. advantages:The price is cheap, about0.8yuan/Kg. Example:30A regular trophy(50 kg)Freight to Liaoning.The total charges include handling charges30Yuan. (Note: charges vary from point to point, but they will not vary greatly from top to bottom)Safe transportation, not easy to break, because only loading and unloading2A step. Get through to the cargo terminal 

Go to fixed place to pick up goods after knowing (deliver goods to the door also can need to add charge additionally).

product