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Our factory specializes in wholesale jewelry, with mass production. Most of our products are handcrafted, and there may be slight differences between batches. Minor imperfections (which do not affect sales) are unavoidable. We suggest you first take free samples to inspect the goods. Everyone should understand the principle of 'you get what you pay for'. Do not make assumptions based on your imagination, as everyone's imagination is limitless. We cannot meet this, and please understand. For customers who are very strict about quality, please purchase at the counter!
Section Two: About Colors
1. Most of the goods in our store are photographed from the actual items, with a small number of images from the internet. The colors have been professionally checked and are most similar to the actual flat layout images. However, due to factors such as lighting, computer monitor color contrast and color temperature, color differences are unavoidable. The pictures are for reference only and the actual items should be used as the standard. If you are concerned, please be careful when shooting!
2. Regarding style and color issues, the default is to ship according to the order, and we do not support notes for style or color (except for special instructions on the product page); we will try to ship as per your requirements, but there may be some shortages, and we hope everyone will understand. If there are any temporary shortages (you can also note the color of the missing goods when ordering), we will contact you by Alibaba or phone, please forgive us!
Section Three: About Shipping
Due to the large volume of daily shipments, we will arrange the shipment within 24-48 hours after your payment is successful, based on the order of payment time. The transportation time may vary due to distance, weather, and the operational procedures of different courier companies. Generally, once the shipment is made, it will take 1-3 days to reach the areas of Jiangsu, Zhejiang, and Shanghai, 3-5 days for other regions, and 5-7 days for remote areas! If you have not received the goods after the corresponding time, please contact our after-sales customer service. (If there are delays or loss of parcels due to peak seasons for online sales, increased shipments, or courier company overflow, please understand. We will make appropriate arrangements.)
Section 4: After-sales Service
1. Receipt: Please personally inspect the goods and sign for them. This is your right and also a key part of our after-sales service. Thank you for your cooperation. (If you are unable to personally sign for the goods, please inform the person who will help you sign for them, such as a friend, relative, or gatekeeper, to inspect and sign for the goods.)
2. Lack or quality issues: If you receive the goods and find any missing or quality issues, please contact the after-sales customer service within three days after signing. For goods with quality issues, please take photos of the goods upon receipt and send them to us for confirmation. You can contact our after-sales Alipay to send images, and we will provide you with a satisfactory solution.