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1. Products:
Our products are custom - made and have a variety of colors. The color is shipped randomly. If you want to specify the color, please call us before placing your order. The delivery time of customized products shall be subject to the communication time with customer service. It is very normal for our store to be out of stock due to the large supply. If the goods you purchased are out of stock, we will inform you at the first time. Products out of stock will be treated as refund.
2. About quality:
Special departments will pack the goods before delivery, and there should be no quality problem, but it cannot be 100%. If the products do have defects, please contact us in time within 48 hours after receiving, and we will certainly solve them properly for you.
3. Size:
Each item has a detailed measurement size, each person measurement method is different, the existence of 1-2 cm or so error is normal. If you blame the seller for the wrong size recommendation afterwards, I'm sorry. I won't accept returns for this reason.
4. Color difference:
Color difference is an unavoidable problem for any network seller. There are many reasons for color difference, such as different cameras, different monitors, different lights and different environments. Color difference is everywhere, after all, machines are not human eyes. If you care about the color of the product, please consider carefully before shooting.
5. Product return and replacement:
1) Please communicate with the customer service before returning the goods and explain the details, so as to track your return and get timely treatment.
2) The package of the product in question must be kept intact (please bring your own package, and do not paste or write directly on the outer box of the product)
3). We will try our best to meet the customer's specification of product color or style, but we cannot guarantee 100%. If the color or style does not match, the goods will not be returned or replaced.
4). For the goods damaged in transportation, it shall be proposed within 24 hours after receiving the goods and shall contact the after-sales customer service of the company for registration. The rest period shall be deemed as the goods in good condition.
5) The following conditions shall not be applicable for return and replacement: the returned product packaging is damaged or incomplete, the product accessories or relevant information is incomplete, the product is repaired or modified without authorization, and the product is not used or stored in the normal way.
6) after sales service is the most basic service of the company, we are willing to provide good after sales service for everyone, at the same time, good after sales service also needs the cooperation of customers, please carefully read the above instructions before returning and replacing goods, please follow the above rules of the company to avoid affecting the quality of after sales service.
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