1. Accessories & AMP; Delivery address:

Confirm whether the selected product package contains the items you need (single flashlight does not include battery, charger, gift box).

(2) Confirm whether the receiving address is correct, our company will ship the goods according to the default address left by the buyer's background. If there is any change, please timely inform customer service or telephone notification. Otherwise, our company will not bear the relevant responsibility for the problems arising therefrom.

2. Incomplete goods received:

The buyer must confirm whether the package is in good condition before signing for the goods. If the buyer finds that the goods are short of weight, he/she should weigh the goods immediately, and then pay attention to put back all the packaging (our company always weighs the goods before delivering the goods, just for the convenience of checking with the customer). Put the package back to its original appearance, take photos with a digital camera, and send the tracking number and actual weight of the package as well as the existing package pictures to the after-sales service. We will check the package information and give a reply as soon as possible.

3. Damage of goods received:

All products of our company have passed strict inspection before shipment, and all products are qualified finished products. If the buyer finds that the goods received are damaged, it must be caused by express delivery. When you sign for the package, please open it to check whether the goods are damaged or not. If so, please refuse to accept it and contact the customer service to inform us of the situation, so that we can register and deal with it. Because once signed, express default no problem, then find back theory is of no avail. For your sake and mine, please check it before signing for it!

1. Mode of transport:

After the customer purchases the product, please be sure to inform us which express to send. We will try our best to deliver the product according to the customer's requirements. If there is any problem, please consult with our customer service. In order to save the cost of the customer, we hope to deliver the goods of more than 10kg to the customer through logistics. The logistics only goes to the city/county where the customer is located, so the customer needs to contact the logistics company to pick up the goods. Please understand the inconvenience caused!

2. Delivery time:

All products are generally in stock and can be shipped on the day of the auction. Some products with special requirements may have to be produced and processed. When ordering, please contact us to confirm whether the goods are in stock and the specific delivery time, so as to avoid the loss of business caused by the delay of shipment.

Our company's products should be carefully inspected before shipment to ensure that there is no problem before shipment, generally there will be no problem. But in transit due to turbulence, moisture and other reasons, there are inevitably individual problems. If there is a luminous body is not bright, or only slightly bright, please follow the following methods to repair:

Before maintenance, please make sure that all the threads of the flashlight are tightened without looseness. If each thread is not tightened, it may cause light or light.

1. Check the battery:

Make sure the batteries are charged and loaded into the flashlight in the correct direction. Do not use different brands of batteries, and do not mix old and new batteries.

2. Fault determination:

Unscrew the tail to expose the negative pole of the battery, and connect the negative pole of the battery with a metal piece such as key or tweezers to the exposed unoxidized part of the battery side flashlight body to see if it is lit. If so, it's the flashlight switch. Please check it according to step 3. If it is still not bright, please check whether the tin welding at the connection of circuit bin and circuit board has open welding or false welding. If so, please redo the welding to solve the problem.

3. Check the tail cover switch:

Unscrew the end of the flashlight, you can see that there is a switch ring with two notches on the outer ring of the switch copper cap. Insert scissors or rigid tweezers into the two notches and rotate clockwise to check whether the switch ring is loose. Make sure that the switch ring is tightly pressed on the switch without loosing.

4. Check for bad contact:

When the flashlight is not bright or in bad contact, pay attention to whether the lamp cap is loose, check the tail cover to make sure that the switch has been tightened and the contact is good, and ensure that the copper column of the tail cover and the metal piece of the pressure ring of the tail cover are in good contact.

5. Other questions:

If the problem still cannot be solved according to the above method, please send back the flashlight and we will solve the problem for you. When sending it back, please contact us to ask for the return address. When sending it back, please write a note in the package indicating the reason for repair, and write your name, contact number and return address clearly, so as not to affect the processing speed of after-sales service.

1. Warranty description of flashlight:

The warranty period of the flashlight sold by our company is at least one month. The warranty period starts from the date of issue. If quality problem occurs within 15 days, free repair, free replacement of accessories (including only electronic parts), man-made damage is not covered by this warranty. Charge the cost of replacement parts.

2. Lithium battery Warranty:

As the lithium battery is consumable, please check whether the battery is in normal use after receiving the goods. And in the future use of standard use, without the protection of the lithium battery is strictly prohibited to consume the net, must keep the battery is still left on the charge. As long as the battery is not exhausted can be used for a long time, because the battery does not have memory function, there is no life period, the battery is exhausted once the battery is scrapped, no matter whether the battery is with protection or not, if it is not used for a long time, you need to live to save, otherwise the self-discharge may lead to the battery is broken. If there is no problem within 24 hours after receiving the goods, our company will regard it as normal. If the problem is found after 24 hours, no warranty will be given. Please pay attention to it!

3. Return freight for quality problems:

All products of our company have been fully inspected before delivery. If any problem is found upon receipt of the goods, please contact us in time within 24 hours. If there is any quality problem within 7 days after receiving the goods, our company will bear the round-trip postage. Within 7~15 days, the postage will be returned to the buyer at his own expense. After 15 days, the return postage is borne by the buyer (please pay the express fee in advance when you send it to us, and our company refuses to accept any payment on arrival, please understand. We will help you deal with the returned goods in time after we receive them, and return the express fee to you through Alipay and other means).

4. Product repair instructions:

If you have products that need to be returned to the factory for repair, please return them together with the amount of products that need to be repaired up to 200RMB or more than 10 products in quantity. In addition, our company will not bear any repair freight (because the wholesale profit is small, please kindly understand).

5. Product Replacement Instructions:

Within 15 days from the date of delivery, if you are not satisfied with the goods received (non-quality problems), and do not affect the second sale of the product, we will provide you with a free replacement service, return and exchange of freight to be borne by the customer.

1.Our products are not perfect boutique, please do not require excessive beautification on the surface of the product, after all, all are handmade by the workers one by one. However, we promise that we will try our best to guarantee the quality of our products while keeping low profit. This is our promise to you.

2,All products are shot under natural light, so that the product can show its own color as far as possible, but it is inevitable to be affected by the weather, light, display color difference and other factors, there will be certain color difference, this situation is not considered as a quality problem. Please be sure to ask customers who have this concern before buying.

3,Every product will pass strict inspection before delivery, but it is hard to avoid the bad situation that the product will still be delivered to the customer. If there is any quality problem, we promise to exchange it. Our profit has been controlled at the minimum, mainly to run, can not afford to return to the postage toss (after all, this is not Taobao). In case of defective products, please keep them properly and return them to us together after a certain amount is accumulated. We will deal with your return and replacement as appropriate, deduct the corresponding amount from the payment or send it back to you together with the shipment. Therefore, the cost of return and exchange shall be borne by the customer himself. All returned freight payable at destination shall be rejected. Thank you for your cooperation!

4,One more point: the returned and replaced products and packaging must be complete and clean. The products that have been disassembled by ourselves and damaged by human will not be returned or replaced. After receiving the returned products, we will inspect them and confirm that they are in good condition. We will immediately arrange the return and replacement.

Friendship tip: we attach great importance to the buyers of our every evaluation, we will do our best to do a good job in after-sales service. Please do not comment on us at will (malicious bad reviewer all shield, terminate its partnership), this will make us very sad, looking forward to working with you again!