stainless steel soap holder draining soap rack simple bathroom toilet soap box water-free soap mop rack

Purchasing Terms

• 1. Do you support mixed batch? Can you do one-time shipment?

   

  1: How many pieces are required for a batch, and do you support mixed batches? Are there any restrictions on the amount? How is the freight calculated?

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  All products can be ordered with the minimum quantity indicated above, with no limit on the amount! We support mixed orders! We support Alipay transactions! We support online banking! Each product has its weight listed, and the shipping fee system will automatically calculate it when you make the order. There might be a slight error, so if you have any questions, please contact our customer service immediately.

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  Are there any stock available for the products on the shelf? What should I do if there's no stock?
  All our products are sold on a spot basis, and the products displayed on the page are all in stock. Please rest assured to purchase. Due to the large variety of products and daily sales volume, there may be cases where individual products are not removed in time, leading to stockouts. Please understand, and we will contact you by phone or Alipay message and handle the situation.

  3. Can be a single shipment.

• 2. About the size

   All sizes are measured by hand and allow for some error. Please refer to the actual product for accuracy. If you have any questions, please contact our customer service.

• 3、关于颜色

   

  Dear buyer, due to factors such as monitor display or lighting conditions, there may be some color differences in the pictures you see. We strive to minimize color differences as much as possible, and color differences will not be used as the basis for complaints, low ratings, or returns and exchanges. All products in our store are produced by our cooperative factories and are guaranteed to have quality assurance. Please rest assured to make your selection.

• 4、Freight Charges

   Express shipping: for small orders, you can simply click to purchase, and the Alipay system will automatically calculate the express shipping fee, with the standard charges displayed automatically. If you have a specific courier company in mind, please contact our customer service in advance. Otherwise, the company will choose the default courier company to ship the goods.

   

  Air freight logistics: If your goods are quite heavy (over 15 kilograms or from non-Yangtze River Delta regions), we recommend you use air freight logistics to reduce your transportation costs. For example, shipping a 15-kilogram item to Shenzhen, the courier fee is typically between 60-75 yuan, whereas air freight costs only around 15 yuan (with any additional transfer fees being extra). The time it takes to receive your goods from logistics and courier services is similar. After the goods are dispatched and delivered, the forwarding department will call you to pick up your goods at the designated forwarding point. Generally, you need to collect your goods within 3 days of arrival to avoid storage fees.

   

• 5. About After-sales Service

   No matter what problems arise, whether it's the quality of the service or the goods, as long as you contact our customer service, we will definitely solve all your problems sincerely. Buyers who apply for refunds or returns without contacting us do not benefit either party. We hope to solve your actual problems more. We sincerely request that buyers who like to apply for refunds or returns without communication please show mercy. We promise that there will be no unsolvable problems after communication.

  1: We guarantee a 7-day return policy without any reason. For returns due to non-quality issues, the buyer is responsible for the return shipping fee. For returns due to quality issues or our store's responsibility, we will bear the shipping fee.

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• 2: For goods that have been used or affected by secondary sales, we do not offer exchanges or returns, please understand.

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• 6. Please do not leave random negative or neutral reviews.

   If you encounter any problems, just contact our customer service, and we will definitely take the initiative to help you solve it objectively, never shirking any responsibility. Giving negative reviews indiscriminately is ineffective for both parties, and we hope to retain every friend who likes Akoba. We want to solve your actual problems and improve our service level. We hope that every customer who shops at Akoba can have a happy experience! At the same time, we also refuse to allow negative reviewers to visit. For those who use negative reviews to threaten us for refunds or gifts, we will firmly resist!