I. Purchasing Instructions:

1. Stock standard products are shipped in a box, and the lowest online quantity is the packing quantity.

 Please provide the logistics contact information and address in Jieyang for the purchaser to self-provide. By default, standard logistics express lines are sent. For domestic first-tier cities, if there is a logistics direct express line, it is generally sent to the standard direct express line.

2. When purchasing stock for domestic sales, business must pay attention: for products with hot transfer and embossing processes such as flower paper and flower film, such as the pattern at the bottom of the basin, the top pattern of the lunch box, the outer pattern of the trash can, and the outer ring pattern of the cup, it may occur that the pattern does not match the picture due to the reasons of the flower film supplier. We will not notify again. (This change will only affect the pattern and will not affect the product design, quality, and price.)

Sample Description:

1. Only when we have a clear and specific order intention (including product model, quantity, and printing requirements) can we provide you with related product samples. Due to the limited inventory of samples, we regret to decline the request for establishing a gift website or storing samples for customers to choose from for new gift companies, as we do not store samples for mass purchase. Please understand.

2. For all sample requests to our company, whether the product is large or small, or the quantity is large or small, a deposit for the sample is required.

3. After the formal contract is signed, the sample deposit will be applied to the purchase price of the ordered products, which means that the sample is free of charge to you.

4. After our company receives the relevant payment, we will arrange to send out the product samples immediately.

5. The courier fees for sending samples are borne by the purchaser, and the courier company will collect them on the spot when delivering the goods.

Customization Instructions:

1. About the prototype:

 The product samples must be produced and manufactured only after the formal contract is signed and the deposit is paid, and the sample fee will be charged accordingly. The sample fee will be refunded when the order quantity reaches 30,000 pieces. The time spent on sample production will not be counted within the production period.

2、关于LOGO说明：

 Please provide a complete and clear electronic draft, and provide the international Pantone color card number.

     The document format for the graphic design is CDR, AI, or PSD. The text should be converted to curves.

     ③ Recommend using 1-2 colors for screen printing LOGO

Fourthly, shipping time
     We usually have stock for wholesale and supermarket orders, and we can ship within 48 hours after receiving the payment. For export orders and gift orders, the production schedule will be arranged according to the specific requirements and quantities of the customers. (Please be reminded that the time for transportation is an uncertain factor, especially for long-distance deliveries, you need to allow enough time).

Section Five: About Packaging
     The products you ordered are household goods, which are mostly packaged in standard cardboard boxes. The logistics cost is calculated based on the volume of the packaging, as the products are relatively light, so volume is the standard for calculation. The specific charges can be helped by our company to inquire about the logistics transportation cost.

Section Six: Transportation

1）、 The buyer is responsible for their own transportation or we can arrange it for you. The transportation costs are the buyer's responsibility. You should know that there is no uniform freight standard in the transportation industry. Their fees generally vary according to the distance and the condition of the goods, different times, and different goods. There is a certain difference in the charges of the station, which mainly depends on the number of vehicles available on that day. As our customer, we will compare the goods with three different companies to help you choose the most economical and secure freight station. After the shipment, we will inform you of the goods' tracking number and contact information in the most convenient way.

2) When the goods arrive, it is generally necessary for the buyer to go to the local freight point to pick up the goods themselves. If delivery to your door is needed, the local freight point will charge a certain delivery fee.
3)、Some logistics companies cannot reach some areas, so please discuss the transportation route with us before placing an order. Only when we recognize the transportation route can the transaction be completed.
4)、The freight time varies according to the distance, please consult the store for the specific location. Additionally, due to our inability to control the logistics companies, occasional delays in the delivery of goods caused by factors such as weather and road conditions, we kindly ask for the understanding of the buyers.

Section 7: About Receiving and Signing

     All products are carefully counted both manually and by machine before shipment to ensure the correct quantity is sent out. However, it is still not uncommon for the quantity to decrease during transportation. Please carefully inspect the packaging upon receiving the goods. If the packaging is incomplete, please count the goods in person before signing for them. If any shortage is found, please immediately inquire with the logistics and contact us at the same time!

8. About After-sales Service

 Plastic products are low-value-added and low-priced consumables, so we do not accept returns due to quality issues once the product is sold. Our factory does not provide unconditional return services (the contract for foreign trade orders and gift orders will be subject to the actual contract).

 Plastic products are fragile items and it is inevitable that they will break during transportation. Generally, logistics companies promise that the breakage rate on the road is less than 3%. Our factory offers a free replacement service for damaged goods, not exceeding 6% of the total quantity of goods. The return shipping costs will be borne by the buyer. It is recommended that wholesale merchants accumulate several times of replacement to reduce the cost of freight. The replenishment can be sent together with the next batch of goods. For damaged parts of the gift list, due to its special nature, it can only enjoy the free replacement service when the order is reversed.

Confirmation Instructions

 Due to the large amount of wholesale transactions, please ensure that the buyer confirms the goods are undamaged within 3 days of receiving them and then confirms in the system with a 5-star review. Those who complete this will enjoy a discount on their next order. If you encounter any issues, please contact us promptly, and we will assist in resolving them. We refuse to accept any reviews below 4 stars without communication. Those who give a review below 4 stars without prior communication will have their after-sales service cancelled.