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1. Regarding how many batches, is mixed ordering supported? Are there any restrictions on the amount? How is the shipping cost calculated?

All products can be ordered in the minimum quantities available online; mixed orders are supported. For mixed orders, the total amount must reach 200 yuan or 40 items, with no quantity limit. Alipay and direct bank transfers are both accepted for transactions.

We specify the weight for each product. When you place an order, the system automatically calculates the weight. The shipping cost is generated automatically based on the weight, and this generated cost is the fee for shipping via courier. If needed

Send the package, contact customer service to adjust the shipping cost, and the shipping fee will be paid at the destination!

2. Is the listed item in stock? What if it’s not available?

All of our products are available for immediate sale. The items displayed on the page that allow ordering are in stock, so you can purchase with confidence. Due to the wide variety of products and high daily sales volume, some items may be unavailable.

We apologize for any shortages caused by the timely removal from shelves. Please understand that we will note the items in short supply on the list. If there are many items missing, we will contact you by phone or Wangwang to resolve the issue. If you need to be notified of shortages, please add “Please notify me immediately if there are shortages!” in the order message.

4. I don’t have Alipay. Are there any other ways to complete the transaction?

We recommend using Alipay, as the payment and goods are secure, and it is also convenient for future purchases. If Alipay is not feasible, bank transfer is acceptable. Please take a photo of the item before transferring money and indicate that you want a bank transfer. This will enable us to send the payment to you promptly after receiving it, and then arrange shipment of the desired product as soon as possible. After the transfer, please contact us via Wangwang or mobile phone with your Alibaba account, the bank sending the money, and the amount. Once we verify the payment and the item matches, we will schedule the shipment.

5. What if the received product has quality issues or is out of stock?

a. If there is a shortage or quality issue with the items after receiving them, please contact customer service immediately within 48 hours. For quality problems, please take photos upon receipt and send them via Wangwang; we will provide you with a satisfactory solution. If the item is indeed out of stock as indicated on the list, please contact our customer service to request a refund.

PS: Explanation of shipping fees for returns and exchanges (very important):

1. Cases of incorrect or missing deliveries — For incorrect deliveries, we will cover the shipping cost. For missing deliveries where the quantity is small or the item details indicate a shortage, the missing portion will be processed as a “refund request”. For cases with a large missing quantity, we will cover the shipping cost to send it out again!

2. Product quality issues — due to the nature of wholesale, the volume is also relatively large. Under certain constraints, it is not possible for us to inspect all products in detail like in Taobao retail. Although the manufacturer has strictly controlled quality before shipping to us, the presence of some defective items is normal. However, when product quality problems occur, we have an obligation to replace the goods for the buyer. The profit margin from small-scale wholesale is already low; sometimes it is even lower than the return shipping costs. If we bear the return shipping expenses, we not only lose money but often end up losing more than we gain. No business operator will engage in such a loss-making operation. I believe all business owners will agree with this. Therefore, we generally adopt the following three methods to handle such situations:

① Send a replacement shipment next time (the replacement part is not included in the shipping cost)

② Return 50% of the payment for the product

③ Direct return or exchange (shipping cost is borne by the buyer)

<t_Note>: Business is not easy, unless under special circumstances. It is recommended that customers try to handle after-sales issues using the first method.</t_Note>

3. Product damage issues — Damage usually occurs in plastic products. Due to the uneven quality of employees in the shipping industry today, as well as problems such as violent throwing, trampling, and the like, even well-packed products may suffer damage during transportation. Our after-sales service will follow the handling method specified in Category 2!

In special cases, please discuss and handle them with us! (Our principle is to minimize both parties' losses and reduce unnecessary costs.)

4. Summary of returns and exchanges ---- If you are not satisfied with the product, do not like it, and have not used it, it is allowed to be returned or exchanged, and the shipping cost is at your own expense!

The following conditions do not allow return or exchange of products.

The packaged returned product is damaged or incomplete, and the accessories or relevant documents are missing.

B Unauthorized repair or modification;

C has not been used or stored according to proper methods;

D: Products with a strict after-sale service period.

Seasonal products will not be refunded after the expiration date (such as fans in summer and thermal patches in winter, etc.).

F: No returns or exchanges for products that have already been removed from our company’s inventory.

6. Placeing an order will be deemed consent to the following terms

(i) If the amount reaches 200 yuan, mixed orders are allowed, with no limit on quantity; each product shall be ordered based on the minimum order quantity specified online.

(II) Due to the large daily shipment volume, we will try our best to notify customers by phone for any out-of-stock items. As the profit margin on these products is low, after receiving the goods, a refund will be requested for the out-of-stock items listed in the shipping list, and no replacement will be provided.

(III) There may be omissions during mixed orders. If you find that the delivered quantity is less than the ordered amount, please contact us immediately. The validity period is within 3 days after receipt. If the deadline is exceeded, we will promptly cover the missing payment amount upon confirmation.

(t_IV) If the product has no quality issues, it cannot be returned after receipt. We will cover the return shipping cost for quality issues; for replacements, the cost of shipping shall be borne by the customer.

(t_5) For items out of stock that require notification, please note “Please notify me if the item is out of stock” in the order message!

(t_6) Regarding shipping, items without notes will be sent using the default shipping method of this store. If delivery is not possible, contact the customer to arrange other shipping options. A surcharge will be required for using alternative shipping methods.