Reduce problems during the purchase process, please read carefully before placing an order. By default, after you place an order, you have read and agreed to the following terms.

1. On the delivery

we will arrange the stock as soon as possible after your payment is successful. Generally, orders placed before 5 pm will be shipped on the same day as much as possible, no more than 48 hours. Except for customized models, special circumstances such as promotions and holidays will be notified separately.

2. With regard to logistics

by default, our company sends small items to Huitong Express and large items to STO Express. Please do not specify for no particular reason! Please contact online customer service for large delivery.

3. About receipt of goods

all goods are delivered to you by express or logistics. Please open the package on the spot to check the quantity when signing the goods. If you have any questions, contact Wangwang online customer service or call our contact phone number. If you sign for the goods directly without inspection, you will be responsible for the damage or incorrect quantity of the goods.

4.15-day exchange is supported (except for customized products). Non-quality problems cannot be returned for any reason.

We promise to exchange the goods once within 15 days. We support a replacement within 15 days after you sign for it. The return freight generated by the replacement of the goods shall be borne by the buyer. The replacement service does not support exchanging the original price of the product for the price of the active product or exchanging the price of the product with a high price for a low price (for example: the purchase amount is 500 yuan, and the exchange amount is 400 yuan. We will not refund the difference. The exchange amount exceeds the purchase amount at that time)

replacement, follow these steps:

first, please use sticky note to write the name/size/color/quantity of the replacement product and your contact information in the express package to send it back, so that we can handle the after-sales service for you faster.

Second, inform the customer service of the replacement details.

Third, contact the courier to send it back to us (fill in the purchaser information, mobile phone number, etc.) and keep the courier receipt.

Replacement matters needing attention:

a, if there is A gift attached to the purchase, you need to send it back together.

B. The Warehouse rejects the delivery and SF Express.

C. You need advance payment on account postage for the replacement of quality problems. After receiving the goods, we will verify the quality. If it is true, we will reimburse the postage you paid in advance. (Advance postage is returned by Alipay transfer)

5. No replacement under the following circumstances

a. Damage the goods intentionally by individuals.

B. Used goods.

c. If the customer fails to check the damage situation in time, the customer will sign for it directly.

d. Gifts do not participate in after-sales service scope.

6. With regard to the color difference

due to the problem of camera light and different displays, our artists have tried their best to achieve the same color as the actual object, but there will still be a little color difference. This is inevitable in the e-commerce industry, so buyers cannot ask for return or exchange for the reason of color difference.

7. With regard to customer service

due to the large amount of customer consultation, the customer service cannot reply in time. Please leave a message in Wangwang. We will reply to you immediately or you can shop in self-service. If there is any problem, please do more Haihan!

Customer service online Time: 9:00 a.m.-9:00 p.m., special circumstances call: 18957998450

8. Determination of freight liability for replacement

reason for Exchange return freight the payer sends the freight the payer

goods quality problems

wrong delivery/missing delivery

customers with non-quality problems such as chromatic aberration/small flaws

the size/color selected is not suitable for customers

other personal subjective reasons customer customer

 

for after-sales problems, please contact the online customer service for registration information first. If you need to bear the freight, please pay the postage first and contact the customer service for return.