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Ordering Instructions:
1. About the size of plush toys:
Firstly, plush toys have some differences due to the elasticity of the workmanship and the fabric itself, but it will not affect the overall beauty and harmony. We measure plush toys based on the largest dimensions, and the measurement method varies from person to person. An error of 2-5 centimeters is normal, so please understand.
2. About the color difference issue with plush toys:
All the goods in our store are 100% photographed from the actual items, and we strive to maintain consistency with the actual items. However, due to differences in lighting and monitors, there may be slight color differences. The final color should be determined by the actual item.
3. About the problem of plush toy packaging:
All bulk products are packed with professional fluffy vacuum machines, and the contents are packaged in transparent bags. The outer packaging is in thick nylon bags. Since the fluffy toys are quite large in size, only by vacuum-sealing the transportation can better protect the products and save shipping costs. Therefore, when you receive the product that is slightly smaller or has folds than described, please don't be surprised, as this is a normal phenomenon. After you open it, shake it a few times, and dry it in the sun for a few hours, it will immediately return to its original state. For small batch products, the default packaging is in transparent bags for the contents and ordinary express bags for the outer packaging. If you have any special requirements, please contact the customer service.
4. About the exchange and return policy for plush toys:
We do not offer the Tmall 7-day unreasonable return policy. All products in our store are strictly quality controlled before shipment to ensure that the products you receive are qualified. Please confirm the receipt of the product as soon as possible. Goods sold are non-refundable and non-exchangeable unless there is a quality issue!
5. About the shipping of plush toys:
All small-quantity products in our store are shipped by Yunda, Yousu, and Shentong Express by default. If you need to specify a different courier company or if you require bulk shipments, please contact our online customer service.
Except for holidays and special circumstances, orders placed before 5 PM will be shipped the same day, while orders placed after 5 PM will be shipped the next day. For urgent or tracking inquiries, please contact customer service.

Please read our order instructions carefully. If you have any questions, you can contact us by phone or Alipay. Once you place an order, you will be deemed to have received our reminders! Thank you.