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Note: More sizes the product is set according to the large weight by default. Please contact customer service to modify the freight after placing the order.

  The product does not have independent small package by default. If you have any special needs, please contact customer service.

According to the order situation, we recommend that you choose ordinary express for orders under 500 yuan or under 15 kilograms. By default, ZTO and YTO are sent. (due to different customer needs, you can specify any express brand, the specific price is modified according to the actual freight. Our store cooperates with YTO, STO, Yunda, Tiantian, ZTO and SF. SF can choose to pay on arrival.) For orders of 1000 yuan or more than 15 kilograms, we recommend that you pick up the goods by logistics, which can save some expenses. Please contact our customer service for details, and we will recommend a more favorable transportation method for you.


Pay attention!! Because only one weight can be filled in when the product is put on the shelves, our staff will fill in according to the large weight by default. It may be that the freight is unreasonable when you take the order. It doesn't matter. Please contact customer service to modify the freight.

Plush materials are antistatic, which is generally not easy to be stained with dust. When local stains appear, wet cloth can be used to scrub (if necessary), and the stains can be cleaned in a heavy-point manner, and then dried.

Overall washing

1. Pour warm water into the water

2. Pour in neutral detergent

3. Put it into water and gently rub it

4. Rinse carefully with warm water after taking it out

5. Squeeze the moisture out with dry towel

6. Adjust the shape to the original state

7. Exposure to the Sun

8. Comb the wool again

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Attention

In order to avoid the damage of sewing, cloth, eye parts falling off and other parts falling off, washing machine or desiccant should be avoided.

To protect its softness, you can often bask in sunny days.

About hair removal
  Dear, did you find any lint after receiving the goods? Please don't worry, the plush toy itself does not shed hair,
   Because new products will have a little floating hair and filling fiber,
   After you get it, take a few taps and shake a few times, and the floating hair will be removed.

About size
   All products are measured in kind, and the plush toy itself is soft and there will be some errors (about 3cm)

About Packaging
  What we use are all professional plush evacuation instruments to evacuate and pack. By default, most of the products do not have a single independent packaging, because the plush toys themselves are relatively large in size, the product can be better protected only after being transported. Therefore, when you receive the product, it is slightly smaller or slightly wrinkled than the description. Please don't be surprised, because this is a normal phenomenon, shake a few times after opening, expose to the sun for half an hour, and recover immediately!

About delivery time

   For orders placed before 14:00 P.M. on the same day, we will try our best to deliver the goods to you on the same day, and deliver the goods on the next day when the goods cannot be delivered. We promise to deliver the goods within 48 hours.

  The stocking period of large orders may be a little longer. We will confirm the delivery time with you and send it out as soon as possible.

About after-sales issues

   In the upper-right corner of the product page, the logo "this product supports return without reason within seven days" is supported for return without reason within seven days ~ products that support return without reason within seven days, dear, within 7 days after receiving the product, [the product has not been washed, the tag has not been removed, there is no residual smell and it does not affect the secondary sales] can be accepted for return and exchange, non-quality problems, return and exchange freight is required to take care of yourself