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Frequently Asked Questions

1. May I ask how your company calculates shipping fees?

Answer: Due to the special nature of the products we sell, which typically involve larger quantities and varying weights per item, the shipping cost is calculated based on the actual weight of the products purchased and the regional shipping standards. By default, shipping is charged at the courier rate. If you need to send a large quantity by courier, you can simply make the payment after purchasing. If you need to send by logistics, please contact our customer service online to notify them of the shipping cost adjustments. Typically, logistics shipping is paid upon delivery (i.e., the buyer pays the logistics company when picking up the goods).

2、I am from Χ Province, Χ City, Χ County. (For example) Since the quantity of hangers is large and heavy, it is not cost-effective to send by courier. Could I send by logistics?

Answer: Yes. For items that weigh over 15 kilograms (adult hangers typically around 150 pieces), it is recommended to use logistics and pick up the goods yourself. Logistics can be sent to cities and county-level cities. The freight cost is much cheaper than express delivery, and for specific pricing, please consult the customer service.

3. What are the transportation methods offered by your company?

Answer: We offer Shentong Express and Postal Express, and we do not specify any specific courier service. If you need to send other courier services, you need to pay the difference (for remote areas and those that ordinary courier services cannot reach, the cost is economical and we deliver to the entire country). We also offer ordinary freight (shipping from the freight market, you need to pick up the goods yourself, recommended for wholesale customers) and precise air cargo logistics (such as Best, TRA, and Debon Logistics. Usually, the pickup points are closer, the unloading points are more, the service is good, and the price is slightly higher than ordinary logistics.).

Jiaji Express Official Inquiry Website:http://www.jiaji.com/

Deppon Logistics Official Inquiry Website:http://www.deppon.com/

Tian Di Hua Yu official inquiry website:http://www.hoau.net/

4. If the hangers you purchased from our company are broken or rendered unusable due to pressure from logistics or courier services, what should be done?

Answer: Due to the characteristics of the products, it is not realistic to check them one by one at the time of signing. Therefore, our store has specially opened a green channel, where all products purchased from our store can be directly signed for without the need for inspection; signing does not affect any after-sales issues. If there are cases of broken or pressed products, you can apply for corresponding amount compensation by submitting photos, allowing you to shop at our store without any risk!