About pre-sales issues
1: about how many batches, mixed batch supported? Is there a limit on the amount? How to calculate the freight? All products are OK according to the above minimum order quantity, the amount is not limited! Mixed Batch supported! Alipay transactions are supported! We have stated the weight of each product. The freight system will automatically calculate it when ordering. There may be some errors. Please contact customer service in time.
2: Are they sent randomly when shipping? Can I choose a style? Regarding the style and color, the product is mixed by default when it is distributed. If you have special requirements, you can note the style or color (when you place an order together, you can note the item number, style, for example: Y1: Black), we will try our best to help you match it according to the requirements, but it is inevitable that there will be a shortage. I hope everyone can tolerate it. Write a message for large items. Note that small items are sent randomly. The color and style are sent randomly, but you can write a note. We will try our best to match it according to your writing. If there is no color or style, we will send it to you immediately. Please forgive me! There is a column to note when ordering together.
3: Are the products on the shelves available? What if there is a shortage? All our products are sold in stock, and the products that can be ordered are available on the page. Please feel free to buy them. Due to the large variety of products, the daily sales volume is relatively large, and very few products are out of stock due to their failure to be removed in time. Please understand that you will refund the products that are out of stock or not delivered at that time, please contact customer service in time after receiving the goods. We will not inform you here. Thank you for your understanding!
4: I have already paid. When can I deliver the goods and how long can I arrive? Because the daily shipment volume of the company is relatively large, we will deliver the goods in the order of payment 24-48 hours after your payment, and the delivery time will vary depending on the distance, weather and the operation procedures of different courier companies, jiangsu, Zhejiang and Shanghai usually arrive in 1-2 days, Anhui. Guangdong, Fujian, Shandong, Jiangxi, Beijing, Tianjin generally 2-3 days, other areas 3-5 days, remote areas 4-7 days, outside the province logistics generally 3-7 days! About delivery: express delivery is received at 5 pm, and orders on the same day are usually delivered tomorrow and the day after tomorrow, (in short, try to deliver the goods to you as soon as possible) because there are still many orders to be arranged in front, and there are many customers who need to make up the order and change the address, so we will sort it out and send it again! We will arrange shipment as soon as possible! I hope you can understand! The courier company we cooperate with is Huitong Express (in addition, STO, postal parcels, SF Express, and consignment logistics are also sent)
about after-sales and quality issues1. Within 7 days after receiving the goods (subject to the date of receipt of the waybill) if you find any product quality problems, please contact the after-sales customer service in time.. It will not be accepted within the time limit. The problem product must be packaged completely (please bring your own packaging, do not paste or write directly on the original product outer box). If you accumulate more than five kilograms of returns, the returned freight will be borne by our company. Please return 5-10 kilograms in total by ordinary logistics. Our company will bear the freight and refuse to send expensive Debang, Jiaji and Tiandi Huayu logistics. If there is any violation of freight, we will take care of ourselves. If there is no quality problem, we will not return the goods or exchange the goods.
2. Please communicate with the after-sales customer service before returning the goods, please fill in the after-sales service form in order to track your return and get timely processing.3. Customer's designation of product color or style, we will try our best to satisfy, but we cannot guarantee 100%. If the color or style does not match, it will not be returned or exchanged.4. For the situation of sending goods not sold by our company to our company, we reserve the right to return the goods directly to the customer without handling all the returned goods and the freight shall be borne by the customer.5. The following conditions cannot be returned or exchanged.: A the package of the returned product is damaged or incomplete, and the product accessories or related materials are incomplete; B repair or refit without authorization; C not used or stored according to normal methods; D color and color are not returned or exchanged. Products beyond the after-sales service period. E seasonal products will not be returned after expiration (for example, heating pads of Summer fans in winter).6. After-sales service is the most no-frills service of the company, we are willing to provide you with good after-sales service. At the same time, good after-sales service also needs the cooperation of customers. Please read the above instructions carefully before returning the goods and exchange the goods, and handle it according to the above regulations of the company as much as possible, so as not to affect your after-sales service. 7. As for the handling of damaged and quality products, if the weight does not reach 5 kilograms, if the customer wants to return it, the freight will be paid by himself. As for logistics, other provinces usually send logistics. Yiwu logistics goes directly to the whole country. As long as cities above the municipal level basically arrive, county-level cities need transit. After arrival, the logistics will call you, and you need to pick up the goods yourself. Here, we specifically explain. The services of Yiwu logistics company are mixed. I hope you can contact a logistics company by yourself before ordering. The method can be to find it yourself. You can also call 114 to inquire about Yiwu's local logistics point, find a place close to you. Then tell us the logistics phone number in Yiwu, and we will help you deliver it to your service point.
