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All the lighting products are photographed with actual items. Due to factors such as different photography equipment, technology, angles, lighting, and computer monitors, there may be some color differences in the pictures. Please be cautious when purchasing if you cannot accept color differences. This cannot be used as a reason for returning the goods if a transaction dispute occurs! Please understand!

 

【Shipping Time】
After the buyer makes the payment within 48 hours, the goods will be shipped. Special circumstances (legal holidays/customized orders/out-of-stock of hot-selling products, etc.) may cause a delay in shipping. Therefore, please consult the factory sales staff before making the purchase to confirm whether the product is in stock, to avoid delaying your construction schedule. Thank you!

 

【Damaged Replacement】
Although our product packaging is very sturdy, there is a certain risk due to the long-distance transportation by third-party delivery. It is inevitable to squeeze the lamps, especially the glass lampshades. If you find any broken lampshades or accessories upon receiving the goods, please contact us immediately and provide photos of the damaged parts. We will send you free replacement parts by courier. (Please do not refuse to sign).
We will take responsibility for our services and products. Any reasonable questions, we will give you a satisfactory answer, and if there are any problems, we are willing to solve them.
All problems can be solved if we all have more calmness, honesty, and tolerance, and if we all try to put ourselves in each other's shoes.

 

【Shipping Instructions】
Buyers can choose between prepaid or collect on delivery (COD) as payment methods. A: If the prepaid method is chosen, the buyer and the seller agree on the shipping fee, and the buyer pays the shipping fee to the factory in advance. The factory will then collect and pay the shipping fee to the courier company. B: If the COD method is chosen, the buyer pays the shipping fee to the courier company directly when the goods are delivered.

 

【Payment Method】
Highly recommend using Alipay for transactions. It's safe and reliable. Customers who cannot use Alipay can contact us to make bank transfers.

 

【Shipping Instructions】
There are two general ways to ship goods: logistics and express delivery.
A: The advantages of logistics are cheap shipping costs, but the drawbacks are that it takes a little longer and you need to go to the freight yard to pick up the goods yourself; after the logistics goods arrive, a phone call will be made to inform the buyer to ask for the pickup address and phone number, and then to pick up the goods with the identity card of the recipient.
B: The advantages of express delivery are fast transportation and door-to-door delivery, but the disadvantage is that the freight is relatively expensive. Therefore, if the shipment is not urgent, it is generally recommended to send goods by logistics. In principle, express delivery will deliver goods to the door (if within the delivery range).

 

【Transportation Time】
The so-called transportation time mentioned below refers to the usual arrival time after our shipment, under normal circumstances. However, due to extremely rare and unforeseen incidents, occasional delays may occur. In such cases, we commit to fully cooperating with inquiries, follow-ups, and urging, but we cannot guarantee this completely. Buyers cannot use this as the basis for negative feedback or complaints.
Express delivery: Generally within 5 days in cities at or above the county level; in remote areas or rural areas, 5 to 7 days. (In very few areas, delivery may not be available).
Logistics: Central/Southern Provinces: Direct delivery to areas 1-3 days; Areas requiring transfer take about 5 days.
Northern/Western Provinces: Direct delivery in 5-7 days; Transiting areas take 7-10 days.
If you have not received the goods more than 8 days after shipping, please contact us for inquiry and follow-up!

 

【After-sales Service】
The factory promises: two years free warranty. From the date of purchase, if the product experiences electrical problems under normal use, it can receive three years of free maintenance service (excluding the light source), and the warranty scope is limited to repairing or replacing the problem parts.
The following conditions do not qualify for free warranty service: A. Damage caused by improper use of the power supply or improper installation; B. Damage caused by incorrect use or inappropriate repairs or modifications; C. Damage caused by the use of inappropriate accessories due to errors or negligence; D. Damage caused by other unforeseen circumstances.

 

Lamp Installation
Reminder: Lighting fixtures are electrical products. To ensure safety, we kindly ask all buyers to have a professional electrician guide the installation of lighting fixtures!!!