large, medium and small colored fur ball fur ball glitter ball kindergarten children diy handmade materials 大中小号彩色毛球绒球 毛毛球金葱球 幼儿园儿童diy手工材料

About the product:

    Please open and inspect the product in front of the courier before receiving it. If there are no quality issues, you can sign for it. If there is any damage to the package or problems with the product quality after opening,

Please take a photo of the issue to document it, and contact our online customer service immediately. The service team will handle it for you right away.

Regarding transportation:

   The store's shipping is defaulted to Yunda Express or logistics services. If you need to use another carrier, please contact customer service for confirmation. For designated logistics providers, please leave a message with a note.

Note in the contact with customer service.

Regarding after-sales service:

    If you have any questions about our products, you can contact the online customer service. The customer service hours are from 8:30 to 24:00, with a three-shift system. Therefore, please contact the online service.

Customer service: For customers who return products not satisfied with our store items, we must ensure that the packaging, labels, cardboard, and other materials are intact, without affecting future sales.

If not, the received product will not be returned.

Regarding returns and exchanges:

     If you need to return or exchange the item, please contact online customer service first to confirm the reason for the return or exchange. Then, fill in the return or exchange details and place them in a visible location within the package.

For unopened products, returns or exchanges are required, and the round-trip shipping cost shall be borne by the buyer; if it is due to a quality issue with our product, we will cover the round-trip shipping cost.

However, you need to pay for the shipping when returning it first, and we will refund the shipping cost to you before receiving the item. If it turns out to be damage caused by human error after returning and receiving the item,

They will not refund the shipping fee.