Just found a new factory to cooperate, there must be many problems, the following is a unified answer to the regular problems!
1 how many processing methods are there in your factory?
Reply: our factory undertakes customer sample, picture and selected processing
2 can you quote according to the picture I gave?
Reply: You can estimate a preliminary price, but it is not the exact price.
Because there is a disadvantage in quotation in advance. If the product is not seen, the fabric is not sure, and the product attributes are not clear, if the manufacturer underestimates it,
when the time comes, it will not be able to do it; The manufacturer will suffer losses; If the manufacturer's report is higher, the customer will feel expensive again without providing anything.
The best way is to send a sample to the factory and quote a real price!
3 do you need to charge for proofing?
Reply: The manufacturer's current fabric, material preparation, color proofing cost is generally 200 yuan; Customers need special color, style proofing cost will be higher.
4 what is the MoQ of processing?
Reply: The manufacturer's existing fabric, material preparation, color order quantity is up to 100. Customers need to order a single color, and the number of individual styles is about 500.
5 what is mode of despatch like?
Reply: We usually send express delivery for small orders. The customer shall bear the freight and accept the payment to the manufacturer for express delivery. You only need to receive the goods.
For multiple orders, we usually send logistics and accept payment to the manufacturer for logistics. Some logistics will be delivered to your door (such as Debang Logistics and aneng logistics)
some logistics require customers to pick up the goods themselves.
When customers place orders, we have the right to export independently and can do FOB, CIF, delivery and warehousing.
6 payment Method
reply: payment within 20,000, cross-border e-commerce customers, we recommend that customers can pay directly on Alipay Alibaba website
customers who need to issue VAT invoices need to pay to the public;
1. Genuine products from manufacturers
Our company has sufficient supply, factory direct sales, stable long-term supply, low price, and new products will be launched continuously.
2. About size
Manual measurement has an error of 1-2cm; During the printing and dyeing process of the machine, there will also be a shrinkage due to high temperature.
3. About color
The products we sell are all taken in kind, but it is inevitable that there will be slight color difference due to lighting or display, etc. The color of the product is subject to the actual product.
4. About customer service
Customer service working hours are from 7:00 a.m. to 12:00 a.m./1:00 p.m. to 6:00 p.m./19:00-22:00 p.m. (except holidays),
5. About after-sales service
Our store is a certified merchant of the whole network. All products can be returned and exchanged within seven days without any reason. The purchase of products starts from the time of receipt (the signing time of the Express official website shall prevail). Within seven days, I am not satisfied with the products, if you don't like it, you can return or exchange it without affecting the second sale. Please don't unpack the accessories before you confirm that they are intact, brand new & original, and all functions are intact! After unpacking, if the number of products is incorrect, please keep the product packaging and shipping packaging to facilitate the later weight inspection. Please remember the above instructions. If not, our store will not handle it!!!
In some cases, for example, if you get samples for a penny, Rush, industrial belt, etc., the return and exchange postage will be explained separately.
Due to the problems of the product itself or the return and exchange caused by our mistakes, we bear the return postage, but it should be noted that no matter how much the postage is sent back by the customer, the return postage we bear to the buyer shall not exceed the actual postage charged by the customer when purchasing (for example, 50 yuan for a product purchased by the buyer and 10 yuan for a total of 60 yuan, if the product is returned or exchanged due to product reasons, no matter how much postage is incurred when the buyer sends it back, we only bear the postage of 10 yuan when the buyer sends it back. If the discount is favorable when purchasing, only the postage of 8 yuan is calculated, and we only bear the postage of 8 yuan sent back by the buyer at the highest)
The postage incurred due to the buyer's own reasons, such as dislike and wrong purchase, shall be borne by the buyer himself. After sending it back, please contact us last time to make up the difference and postage. We will exchange it as soon as we receive it.
For all return and exchange transactions, buyers must leave a note in the package, clearly written: Wangwang name (ID), name, address, contact number, order number, reason for return and exchange. Because the courier sent by the buyer cannot find the message note or the note is vague and cannot be seen clearly in the package, we cannot find the buyer's transaction information in the background, and we are not responsible for the delay in exchange and refund caused by the delay, please understand!!!
Please read our above terms carefully before purchasing. Once we purchase our products, we will be deemed to accept the above terms. The buyer cannot refuse to perform the above terms in any way afterwards, and cannot refuse to perform the terms on the excuse of not seeing them before buying. Because you purchase goods, it is your duty to read the terms of purchase carefully, and you and we must abide by the transaction rules.
If you do not agree with our above views, we do not recommend that you purchase our products!
For the express delivery sent back due to product problems, the buyer has advance payment on account postage, and all the paid items are refused to be signed. After the replacement or return, we will pay us the postage amount at the time of purchase, pay to Alipay account or contact us directly to apply for a postage refund. Thank you for your understanding and cooperation!
6. About delivery
Small orders are usually shipped on the same day (please contact customer service during large-scale activities), please contact customer service for large orders; Small orders are generally delivered by Express, large orders are delivered by logistics; About logistics, you can directly contact the online customer service to negotiate logistics or express delivery requirements.
