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                                                                About pre-sale issues

1. How many pieces are required for a batch, and do you support mixed batches? Are there any restrictions on the amount? How is the freight calculated? All products can be ordered according to the minimum order quantity indicated, there are no restrictions on the amount, and mixed batches are supported. You can use Alipay for transactions. Each product has a weight indicated, and the freight system will automatically calculate it when you order. There may be a slight error. If you have any questions, please contact our customer service immediately.

2, Is the goods shipped randomly? Can I choose the style? Regarding the style and color, the default shipping is when the order is placed. If you have any special requirements, you can make a note when ordering. (When you make an order together, there is a column to write the product number and style) We will try our best to meet your requirements.But it is inevitable to miss, I hope everyone can understand and forgive!

3, Are the products on the shelf in stock? What should I do if there is a shortage? All our products are sold in stock, and the precious treasures displayed on the page are all in stock. Please rest assured to purchase. Due to the large variety of products and daily sales, there may be cases where some products are not promptly removed from the shelf, leading to stockouts. Please understand, and we will refund you for the products that are out of stock or not sent.

4. I have already paid, when can I receive the shipment? How long will it take? Because our company's daily shipment volume is quite large, we will ship your order within 24-48 hours after payment, taking into account the payment sequence. The delivery time will vary depending on distance, weather, and the different logistics processes of the courier companies. Generally, in the Jiangsu, Zhejiang, Shanghai area, it will take 1-2 days. For Guangdong, Fujian, Shandong, Jiangxi, Beijing, Tianjin, it will take 2-3 days. For other regions, it will take 3-5 days, and for remote areas, it will take 4-7 days. Provincial logistics usually takes 3-7 days. Regarding the shipment, couriers generally collect packages at 5 pm every day, and orders for the same day are usually shipped the next day. In general, we will try our best to ship your order as soon as possible.

About after-sales service and quality issues for returns and exchanges
1. If any quality problems with the products are discovered within seven days after receipt, please contact the after-sales customer service in time. We will not accept complaints after this period. The problem products must be kept in their original packaging with no quality issues. We do not accept returns or exchanges, and if the accumulated weight exceeds five kilograms, the shipping costs will be borne by our company.

2. If the customer specifies a color or style for the product, we will try our best to meet their needs, but cannot guarantee 100% accuracy. If the color or style does not match, we will not offer exchanges or returns.
3. After-sales service is the most basic service of our company, and we are willing to provide good after-sales service for everyone. At the same time, good after-sales service also needs the cooperation of customers. Please read the above instructions carefully before returning or exchanging goods, and try to handle it in accordance with the above regulations of the company to avoid affecting your after-sales service.
4. For products with damage or quality issues, if the weight does not reach 5 kilograms, and if the customer wishes to return them, the customer is responsible for their own shipping costs.