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About the genuine product

Manufacturer's stock of genuine products "Cherry Blossom""Kaiton" is the exclusive trademark of Shanghai Kaiton Office Equipment Co., Ltd. Please be sure to purchase from the official Cherry Blossom flagship store.

About the invoice

All goods in our store can be issued with an invoice. If you need an invoice, please leave a message when you make the order to note the invoice title, or send it to the online customer service for verification. Generally, the invoice and the goods will be sent together. If the invoice for the month has been exhausted, we will first send the goods, and the invoice will be sent as soon as possible. The invoice number for the late delivery will be left in the message to you on Alibaba.

About shipping

Shipping Time: Our store closes orders at 16:30 PM each day, so orders paid before 16:30 PM will be shipped that same day. Orders after this time will be shipped the next morning. We apologize for any inconvenience and appreciate your understanding! After shipping, the logistics information will be updated between 9-12 AM the next day. You can check it from 'Bought Goods/View Logistics' (If the update is not available, you can check it on the shipping company's official website).

About Express Delivery

The default shipping method for our store is Huitong or Yousu Express. For remote areas, we use Jiaji Logistics. If you need to ship with another courier or logistics company, please contact our online customer service to specify and pay the difference in shipping costs.

关于签收

After the courier delivers the goods to you, please verify the quantity of the goods and the condition of any damage. Once you sign for the delivery, it will be considered that the goods are in good condition. If there are any anomalies or the courier does not allow you to inspect the goods, please call the phone number on the courier receipt and contact our customer service immediately. If you sign for the delivery and after the courier leaves, you discover obvious cracks or other damage to the goods, our company will not be able to identify the responsibility for the damage and will not be able to claim compensation from the courier company, which may result in unnecessary losses.

About returns and exchanges

Purchase of this product allows for a 7-day return policy without any reason, and if there are any quality issues (non-man-made damage), incorrect or missing shipments within 7 days, the seller will bear the round-trip shipping costs. If you are not satisfied with the product, the seller will also bear the round-trip shipping costs.
The premise of a seven-day return or exchange without reason is that it does not affect the second sale of the seller. If the goods are damaged due to human reasons, the packaging is incomplete, and it seriously affects the second sale, then it is no longer within the scope of returns. Please retain the original packaging after receiving the goods, and when returning, add a protective film outside the packaging or add packaging to send back. If the original packaging is damaged and affects the second sale, the store has the right to refuse to refund or deduct the packaging fee. For goods returned to the postage, we will generally refuse to accept it.