image whitening freckle removing essence hydrating moisturizing moisturizing improve dark essence stock solution skin care products wholesale

About Shipping
1) In general, if you place an order and pay before 4 PM, small packages can be sent by courier the same day, while large items will be transported by logistics the next day. However, due to various factors, we cannot guarantee that all orders will be dispatched on time. We will try to ship the order within 48 hours after payment;
2) Due to the large volume of company shipments, there is a possibility of product shortages or stockouts after the order is placed. We will strictly follow your order for shipment. If there is a shortage, we will contact you by phone to communicate the handling plan.

About After-sales Service
1) After the goods are sent out, we will try our best to help you track the transportation status of the goods to ensure that you receive them as quickly as possible. However, as we choose to send by courier and logistics, we cannot control the specific arrival time. Please understand! If you have any questions, please contact us to handle it.
2) If there are any problems such as damage caused by express delivery, please open the box in front of the courier to confirm! Wholesaling business has a thin profit margin, and 3% is within the normal range of transportation losses. Please understand. The freight cost for returns and exchanges is the customer's responsibility! We are a powerful manufacturer, and we will strictly ensure that the preparation and sealing of the box is well done.
3) Our company goes through three inspection procedures when shipping: picking, verification, and packaging, to fully control the occurrence of short deliveries or omissions. Each order will have a detailed list sent with the goods. When receiving the shipment, please ensure that the courier is present to count the goods! If there is a shortage, please contact us immediately!

About the exchange and return of goods
1) For products purchased at our store, if there are quality issues, you can handle returns and exchanges within seven days. Please contact our after-sales customer service in advance to facilitate our processing of your return procedures as soon as possible; (To handle returns and exchanges, a physical product photo is required).
2) Before receiving the goods, please check the packaging. If the packaging is damaged, please ensure that the goods are inspected before signing for them. If there is any damage, please inform us within the same day about the name and quantity of the damaged products, and take photos on site to send back to our after-sales customer service for processing. This will help us claim compensation from the courier.

■ Disclaimer
1) Under no circumstances will we assume any responsibility for any losses incurred by returning the product or requesting a refund without contacting our customer service.
2) If the return or exchange does not comply with the rules, and the item is sent with a pre-paid shipping label, we will refuse to sign for the package and will not assume any responsibility.
3) When returning the product, if there is no buyer's written information, it will be impossible to trace the buyer, and once we lose contact with you, we will not assume any responsibility.
4) If the product is not delivered due to the buyer's incorrect address or other reasons, we will assist you in locating it. If it is indeed lost, we will not assume any responsibility.
5) Due to the fragility of some products, please carefully package when returning to ensure the safety of the product. If the product is damaged in transit, we will not assume any responsibility.

■关于评价
1) After the buyer receives the goods, please confirm the receipt as soon as possible without any special circumstances.
2) After receiving the goods, if you have any dissatisfaction with the product or service, please do not rush to make a review. Please report it to the company in time so that we can handle it properly.
2) When encountering the problem of slow logistics, we will do our best to urge and resolve it properly, understanding is paramount. Please do not give a negative review due to logistics! Thank you very much!

■ Integrity in Business
We pledge to describe all products accurately, and they are all within their validity dates. We guarantee our service to ensure that you have a worry-free shopping experience and enjoy your shopping!