Dear buyer, our 7-day exchange service is only available for products that are provided by one-piece distribution and only if there are quality issues upon leaving the factory.

 

Before the product is shipped out, our warehouse staff will check the product to ensure there are no errors before packaging and shipping. However, since the transportation is completed by a third-party logistics company, which is beyond our control, we will not assume responsibility for damage or damage to the product's functionality due to transportation reasons. Therefore, please check the product carefully when signing for it, especially when the outer packaging is damaged and check if there are any missing items before signing. If there is a discrepancy in the quantity, please do not sign for it and contact us. If there is an inaccurate quantity after signing, we have the right to refuse to handle it. Please pay attention. We do not assume the freight costs for customers to return (refusing to receive payment items). If you need to supplement accessories, you need to supplement them when you next order. If you need to supplement immediately, you need to bear the freight costs yourself.

  Buyers Must Read

 To ensure the responsibilities and obligations of both parties, this site has specially formulated this regulation. Please understand and read clearly before placing an order!
1. About the price:

 The product quotation on our website is usually the factory price (i.e., the price at Chencheng delivery, without tax, excluding freight, and any other fees). For export customers: we can quote you the FOB, C&F, and CIF prices based on your needs. The prices on the website are for reference only. Please contact our sales personnel for the specific price!
Payment Method:

 Support online payment (Alibaba bidding or direct bank transfer, please contact our staff for the payment account). We generally accept payment upon shipment. If the order requires time to produce, please pay the deposit first, and the balance must be paid in full before shipment.
Three, about the minimum order quantity:

 All products in our store are subject to a minimum order quantity of one box per style! For products with a minimum order quantity exceeding 5 boxes, our sales representative will inform you during the negotiation!
Fourthly, about shipping:

 Shipping time will be arranged once the payment or deposit reaches our account. We will produce as soon as possible, with a typical production time of 1-7 days. For some orders, it may take longer to prepare the stock. Please try to place your orders as early as possible according to the actual situation to avoid delaying the delivery time.
V. About Shipping:

 The delivery method can be arranged according to the customer's requirements, such as logistics, freight, or courier services, with the freight collected upon delivery or we can assist in providing a reference. The arrival time varies depending on the distance, transportation conditions, and transportation methods, which can be confirmed with our sales representative or the carrier company. The transportation is completed by a third-party logistics company, which is beyond our control. The transportation time is affected by many factors such as weather, vehicle scheduling, and traffic conditions. The estimated transportation time we provide with you is for reference only and is not part of the contract. It is also not a reason for returning the goods.
Sixth, Receiving Standards:

 1. Please inspect the goods and count the quantity in person with the transportation company staff when receiving the goods. If you find any problems (such as severe deformation or damage to the outer box, broken seal packaging bands, incomplete seal tape, obvious signs of being tampered with or opened, etc.), please consult with the transportation company to resolve the compensation. If the problem cannot be resolved, please contact us at the freight station, and we will do our best to assist in solving the problem. If the problem is not notified in time, it will be considered as no objection to accepting the goods.

 2. Our company will adopt strong packaging and tight stacking methods to avoid damage incidents. If the responsibility for damage caused by transportation reasons is not borne by our company. However, we will strive to assist customers to solve the problem. It is recommended to buy insurance during transportation.
Emphasis: We do not accept returns or refunds (but for products with factory quality issues, exchange can be negotiated, and the transportation costs need to be borne by the buyer. Our quotes are all without any fees from Chenghai factory price. Although our company has quality inspectors to conduct strict pre-production, production, and post-production inspections, the product quality is not a problem before shipment. However, due to various uncertain factors, we can only guarantee that 96%-98% of the product quality will be free of problems after arrival, and 2%-4% is within the scope of exemption.
7. After-sales Service:

 1. All goods are subject to strict inspection and only those that meet quality standards are released for sale. Any issues arising after use are within the disclaimer scope. However, our company will do our best to assist in resolving any issues within our capabilities.

 2. Due to the uniqueness of toys, they cannot be compared with household appliances, therefore our company does not provide a three-pack policy for our products. Special products are handled according to the relevant agreements reached between our customer service personnel and the guests.

 3. If there are serious quality problems with individual products, please provide images as proof within 24 hours of receiving the goods (no responsibility after this time limit). Our company will arrange for the problem to be resolved based on the actual situation. For example: If the problem can be solved by providing accessories, the accessories and the ordered goods will be sent out together with the next shipment. If the problem can only be solved by returning the entire product, please return the complete product, but the transportation costs for returning the product will be borne by the customer. The returned product will be sent out together with the customer's next order.
Article 8: Exemption from Liability:

 1. All goods are produced and shipped based on customer orders. The majority of the product materials are plastic, and the packaging is made of paper. During transportation, there may be some product losses due to transportation (such as minor scratches caused by collisions or slight deformations in the packaging of individual color boxes), but so far, there have been no serious transportation losses. Buyers who are concerned should consider carefully before placing an order.

 2. Our products are 95% photographed in real life, which more truly reflects the essence of the product. Any slight differences due to lighting or photography are normal. If the buyer feels that the workmanship is rough, has flaws, is not of good quality, or is different from what they imagined, these are not quality issues. If you feel that the images are not clear enough, please consult us when making a purchase.

 3. Due to factors such as market changes, the seller may adjust the color of the product and packaging, and the packaging method, etc. Please refer to the actual situation.

 4. All sizes are measured by hand, and an error of 1-2CM is normal.

 5. All promotional products do not offer a return or exchange service.
Note: Seasonal anime products do not support returns and exchanges to clarify the responsibilities and obligations of both parties, standardize business operations, and therefore, this clause is established. Please read this carefully, and the terms will take effect from the time of the order. If you have any questions, please confirm with our staff before placing your order.
Note: Seasonal anime products do not support returns or exchanges, and please consult the customer service before wholesale.