[Tips]]

1. Note:
(1) The Returned package must include: product and packaging, delivery note (note the reason for return), invoice, gift, etc. Remember, dear, you need to take panoramic photos + problem details photos and send them to customer service.
2. Service time guarantee:
(1) delivery speed: orders placed before 16:00 every working day will be issued on the same day under normal circumstances. If you rest on Sunday, you can place an order and do not ship it. The goods will be shipped in a unified manner next Monday. For special circumstances such as holidays and double 11 and double 12, the delivery time will be notified separately. The delivery date of the website is only the approximate arrival date.
(2) After-sales processing speed: we will reply to all after-sales orders within 48 hours after submitting the after-sales application. From the date of receipt of the returned product, we will process it within 48 hours working days.
3. Quality or non-quality:
a. Non-quality problems:
(1) about chromatic aberration: due to different fabric batches, lighting adjustment, display resolution, and personal preferences for color, the color difference of online shopping is inevitable; Some products themselves are color-changing fabrics, and color difference is generally not a quality problem. If there is any difference, please contact Mr. Bao;
(2) about size: due to different measurement methods, different production batches, and different shapes of the inner core of the pillow, the cushion product may have an error of 2CM-3CM, and the error of about 5CM such as tablecloths table runners is not a quality problem; our measurement standard: the actual net size of the edge of the coat (attention should be paid to irregular shapes such as cushions and cushions);
(3) minor problems: after correct operation for minor problems such as card line, disconnection, jumper, zipper bayonet, Cable Head, uneven stitching, slight rust and marks on metal parts, it does not affect the use and appearance, and is not a quality problem. When reviewing the order or before shipment, the account manager reminds the member of the "minor problems" or "minor defects" of the product without affecting the use of the product, however, the customer still insists on accepting the product, and the resulting problems are not quality problems.
(4) improper use: damage caused by carrying goods; Deformation and damage of goods after high temperature, exposure to the sun or rain; Leather changes and cracking caused by careless maintenance during the use of goods (especially products); problems caused after cleaning or use; Problems caused by human beings during disassembly or use (if the products cannot be used, the cost shall be borne by the buyer) are not quality problems;
  b. Quality problems: it is a quality problem to affect the use and appearance (such as fabric shortage and damage, dirty dyeing, zipper falling off, etc.).
4. Other notes:
(1) about price our products are factory direct sales, which is already a low price, no bargaining!
(2) about chromatic aberration we try our best to restore the original appearance of the product with real shooting and detailed product description, but at the same time, please carefully check the important parameters such as product color, material, specification, shape and features before payment, the color difference of online sales cannot be avoided, please forgive me!
(3) about logistics due to the huge storage and logistics, we will promise that all products will be shipped within 48 hours, and we will also strive to shorten the delivery time. Our default express delivery, if you have special requirements, please contact customer service, note!
(4) about maintenance please clean and maintain according to the maintenance suggestions in the product details!
(5) Express charges if the ExPRESS Logistics company will charge the freight according to the actual weight of the product, please do not bargain!
(6). About return and exchange we support the harsh 7-day no-reason return and exchange service on the internet. Within 7 days, as long as the goods have complete outer packaging, accessories, tags, etc. when received, we support a full refund. But the buyer needs to pay the freight.