Customer Service Hours:Monday to Sunday 8:30~24:00

  Shipping time:After confirming with the customer service on Alibaba, you can directly place an order and make the payment. Alternatively, you can ask our customer service staff for the order format. First, choose the products you want, mark the quantity, and then send them to our customer service staff for confirmation. We will confirm them as quickly as possible and then provide you with the confirmation form for review.

Upon receiving the payment, our company will immediately prepare the goods as per your requirements, and ship them within 1-4 working days from the day of payment (not including the day of payment).

   Wholesale is sent by logistics, and the freight is paid upon arrival. The logistics freight is calculated based on volume. In order to save on freight costs and speed up the transportation, Yiwu logistics truck transport can generally use the logistics truck transport method to deliver goods to cities that can be reached. (If you have a specified logistics, we can send it to you).

We cannot guarantee the speed of transportation on the way. The transportation time varies depending on the region. If you have a very specific time requirement, please do not place an order. If you place an order and then do not want the goods because of the late delivery, you will have to bear the return shipping fees and all losses yourself. Please keep your phone line open, and we will call you once the goods arrive. You can pick up the goods by bringing your ID to the freight station. (If there are any pick-up procedures or delivery fees after arrival, or if you need the logistics company to deliver the goods, you will have to bear these costs yourself.)

1. All product quotes do not include shipping and handling fees, taxes (shipping and handling fees need to be paid by the customer themselves). All crafts are shipped with wooden crates, 1 wooden crate is 10 yuan (generally, for goods worth around 380 yuan, you need 1 wooden crate, for goods worth around 800 yuan, you need 2 wooden crates, and so on).

2. Due to the large volume of wholesale, we need to place an order with the warehouse first, and then arrange for picking, packaging, and making wooden pallets. We generally ship within 1-4 days, so please don't worry, it's best to place an order in advance, thank you for your understanding.

  Size: Due to the angle of shooting and the different items, there may be certain visual errors. The description of the goods has detailed size measurements. We suggest that buyers bring their own small ruler when shopping to ensure accuracy.

Do not judge the size of the product based on your imagination.

  关于色差：The products in our store are photographed from actual items. Due to objective reasons such as different lighting, shooting angles, and display screens, there may be some color differences in the product images. Please understand, and if you have any concerns.

Please be careful when taking photos.

1. The customer has received the goods.4HeavenThe core checks the quantity and quality of the goods, and if there are any problems, it should be promptly fed back to the after-sales customer service for processing. If there are no objections within 4 days after the arrival of the goods, it will be considered that there are no problems in this cooperation and the transaction will be completed. If the satisfaction is subjective, or the reason is imagined, and there is no actual quality problem, the return of the goods will not be accepted. All professional packaging is carefully checked before shipping.

2. Before returning the product, please communicate with our customer service to confirm the product category and quantity. If the return is made without any prior notice, we will not process it. The returned product must retain its original packaging, and there should be no other damage to the product. If the product is damaged and cannot be repaired, we will not refund.

 3. Please do not return non-company products to us, as it will cause inconvenience when we return them to you.

 The seller (we are responsible for 30% of the transportation damage). Please send the damaged product images to the customer service within 3 days after receiving the goods. After that, we will not be responsible for any damage. Thank you for your understanding!

Alibaba's newbies, if you don't understand the ordering process, first of all, please read this article thoroughly.

Essentially, 80% of the order issues can be resolved very well.

Please first open our company's Alibaba website and save it to your favorite or other communication tools such as QQ.
Please register an Alibaba account before purchasing. (You can also use your Taobao account or Alipay account to log in.)
When purchasing, please ensure that the products are added to the purchase order, do not separate the shots, it is easy to make a mistake
A single order can currently order 50 different products. If you need to order a larger variety, please switch to a new order when you have ordered 49 different products.