Leiwow Ceramics is a comprehensive company that integrates design, development, and production. Our company has been engaged in the design, development, and production of ceramic cups for a long time. Leiwow Ceramics is headquartered in the Chinese Ceramic City - Chaozhou, and has an office at Building 39, Shankou New Village, Jiangdong Street, Yiwu! The company has strong strength, emphasizes credibility, abides by contracts, and ensures product quality. It has won the trust of a wide range of customers with its multi-product business features and the principle of low profit and high turnover.

Factory Address: West Road, Xige Industrial Zone, Xialeg Town, Longhu Town, Chaozhou City, Guangdong Province

Yiwu Office: 39 Dong, Shankou New Village, Jiangdong Street

Contact information: 15394391878

Material of the treasure: Superior ceramic

Baby size: Cup (height 6cm, diameter 7.7cm), Plate 13.5cm

："Baby packaging: cardboard box packaging

Product Description: Small air pockets in ceramic products are normal, and some may have black spots, small bumps, or uneven glaze. These are not defects and do not affect use. Please purchase only if you accept these conditions.

Product national quality execution standard: GB/T3532-2005 Pass

1. Considering the cost of reducing your freight costs, for customers who are convenient to pick up, we usually suggest sending you low-cost and safe dedicated logistics, with freight collected upon arrival, calculated based on volume or weight (fill the freight column in the online order with zero).

2. If you have any needs, you can also send goods with companies like Debon Logistics, Tien-Di Hua-Yu, and Best Logistics;

3. For customers whose volumes are not large and it is not very convenient to self-collect, they can use courier transportation. Please contact the online customer service for the fee.

1. Within 3 days after receipt (the date of receipt of the shipment is the standard), if you discover any quality issues with the product, please contact the after-sales customer service in a timely manner. We will not accept any claims after this period. The defective product must be kept in its original packaging (please bring your own packaging, do not directly paste or write on the original factory box). For returns of more than 15 kilograms, the return shipping cost will be borne by our company. Please return with a total weight of 15-20 kilograms using a standard logistics service, and the shipping cost will be borne by our company. We kindly decline high-cost logistics services such as DEG, JIAJ, TINDIHUAYU, and if there are any violations, the shipping cost will be borne by you. We will not bear the cost of express return.

Return address: Shankou New Village, Jiangdong Street, Yiwu City, Zhejiang Province

Xu Yuebiao (Receiver) Mobile Phone: 15394391878

Note: Please write your order number, member name, and return item name and quantity on the return shipping box.

Before returning the product, please communicate with our store first and cooperate in filling out the after-sales service form to ensure that your return can be handled promptly.

3. For customer's specific color or style requests, we will try our best to meet them, but cannot guarantee 100% accuracy. If the color or style does not match, we will not offer exchanges or returns.

4. If you are not satisfied with the goods or do not want to accept after-sales services for other reasons, our company does not have the rules of Taobao 7-day refund policy and other related treaties for wholesale. Once the goods are found to be unsatisfactory, they are not refundable.

5. For damaged goods in transportation, each party will bear half of the responsibility. For customers with long-term cooperation, multiple damages can be accumulated and returned together (over 5 kilograms), but only general logistics reverse payment is accepted (not accepting large logistics fees such as DEPPON, JAS, or HUAYU, etc.), and the courier fees are not borne.

6. For the situation where non-company-sold goods are sent to our company, we reserve the right not to process the entire return and exchange and to have the customer bear the shipping costs. The goods will be directly returned to the customer.

The following conditions do not allow for returns or exchanges:

The product packaging is damaged or incomplete, and the product accessories or related documents are incomplete.

Unauthorized repair or modification without permission.

C was not used or stored in the normal manner.

D超出售后服务期限的商品。

8. After-sales service is the most basic service of our company, and we are willing to provide good after-sales service for everyone. At the same time, good after-sales service also needs the cooperation of customers. Please read the above instructions carefully before returning or exchanging goods, and try to handle it in accordance with the above regulations of the company to avoid affecting your after-sales service.

9. For products with damage or quality issues, if the weight does not reach five kilograms and the customer wishes to return, the shipping costs will be at their own expense.

10. If you are not satisfied with the goods and there is no quality problem, we will refund you at a 50% discount. If there are serious damage to the goods, we will provide product images to the customer, and the after-sales service will negotiate with you based on the usable degree of the received product. The payment will be returned to you through Alipay. Due to the differences in freight costs in Hong Kong, Macao and Taiwan regions, if a customer needs to return or exchange the goods, please contact our after-sales customer service first and both parties will negotiate a solution.

Please log in for details: http://blog.china.alibaba.com/article/i31902429.htmlLeiwoo Ceramics After-Sales Service

 
Appendix: National Standards for Qualified Daily-use Ceramics