• Note: The goods in bulk may not always have stock on hand in the warehouse, so if there is a shortage, it may be that the factory will ship the goods on behalf of us, and the batch will be different, resulting in some errors in the products, which is a normal phenomenon. We do not accept returns or exchanges, and if you are concerned, please be cautious when making an order. You can contact the customer service to change the shipping fee according to the quantity of the order.

Our company's products are wholesale only, and we supply them to distributors and resellers. We do not sell directly to consumers. Please do not make a direct purchase, or we will not ship the order.

After becoming a distributor of our company, the first time you order can be based on the minimum order quantity specified by the company or based on the mixed batch conditions for mixed batches.

The company follows the principle of low profit and high volume, and the products are not negotiable.

Due to the wholesale nature, the profit margin is low. All transactions with our company are subject to the policy of payment upon shipment: use Alipay for payment.

All products sent by our company are individually packaged with beautiful and independent packaging. In addition to the original packaging, we also add an outer packaging to enhance the ability to withstand pressure. Although we have made the best preventive measures, it is still impossible to completely avoid problems that may occur during long-distance transportation, such as scratches, bumps, and squeezes, etc.

Our company has a basic amount of inventory for all our products, but due to the high popularity of our car models, remote control car models, and remote control airplanes, as well as the large number of export and domestic orders, there is a possibility that some products may not be available after an order is placed. Therefore, it is normal for the shipping period to be two to three days. We will make every effort to arrange early shipment. If there is inventory, we will try to ship the same day, and if there is no inventory, we will have the goods ready within three days. Please understand and forgive us! If you need to place a large order, the delivery period and payment methods need to be determined after negotiation with the customer service.

Our company's default national express delivery is STO Express. For areas that cannot be delivered, we use China Post Small Packet. If you need other express services, please contact our customer service.

Solution to the shortage problem: In general, we will contact the consignee to inform them of the shortage reasons and obtain their consent to replace the style or color. If we cannot contact the consignee, the default principle is to send as much as we can according to the order. The remaining payment will be fully refunded to the purchaser.

Please the buyer personally sign for the parcel when receiving it, and check it in person to ensure it is correct. If you find: the quantity is incorrect, the goods are damaged, please seal it back in its original condition and refuse to sign immediately, and contact the shop owner in person in front of the courier. After confirmation by the buyer, it can be returned. Once the parcel is signed for, the shop will not assume any responsibility, please pay attention!!! The same applies to problems that arise after others sign for it. Therefore, please make sure to sign for it yourself!
damagedThe responsibility for damage caused by transportation will not be borne by our company (it is recommended to choose logistics companies like Dewang or Jiaji with insurance). However, we have an obligation to do our utmost to assist our clients in resolving this issue. Our company will adopt double-layer packaging, adding cushioning materials, and compact stacking methods to avoid damage. Please (or other persons authorized to receive goods) must inspect the quantity and appearance of the goods together with the courier (this is your right). If the quantity is incorrect or the appearance is damaged, please have the courier sign to confirm.

问题1The courier refused to open the package together for inspection.
SolutionAfter you sign for the delivery, please keep the delivery slip and check it thoroughly before returning it to the courier.
问题2Courier refuses to sign to confirm the missing quantity.
SolutionYou just need to remember the courier's phone number and name.

Unreasonable returnThis company provides a 15-day free return and exchange service. If a customer needs to return or exchange the goods, they must ensure that the packaging is intact, the product has not been used, and there is no damage, which does not affect the secondary sale of the goods. (If the returned goods do not meet the standards, the station will charge a handling fee of 20% of the original price). The shipping cost for the return or exchange of goods without reasons is borne by the buyer.

Subjective DefectsOur company's products are of good quality and reasonable price, and they are worth more than the price. Some buyers feel that the workmanship is rough and there are flaws, not good materials, and they are different from what they imagined, etc., but these do not belong to quality problems. There is no perfect product, too picky buyers please avoid, our pictures are all taken from the actual objects, all dimensions are measured by hand, and 1-2CM error is normal.

Return and exchangeReturn Policy -- If the product itself suffers from a quality issue leading to the loss of its intended functions, we will process a return or exchange, but the shipping costs will be borne by the buyer (most issues can be resolved by simple methods such as changing the battery, adjusting the battery placement, or connecting the wires... Sell toys and know how to repair them!). For reasons such as poor sales or not as good as expected... due to non-quality issues of the product itself, we will not provide a return or exchange!

Product QualityAll products sent by our company will undergo multiple inspections during production, after production, and before shipment, and only fully qualified products will be shipped. However, various uncertain factors may lead to the loss of product functionality.

Image and RealityAll product images are 100% taken from actual products, which can truly reflect the actual condition of the product itself. However, due to factors such as lighting and shooting level, there may be slight differences between the images and the actual products. Due to market changes and other factors, the factory may adjust the color and packaging method of the product and packaging. Please refer to the actual product for the final decision.

OtherAlthough we produce high-quality toys, for perfectionists or those with strict standards, please gracefully turn around and walk away.
Transportation is completed by a third-party logistics company, which is beyond our control. The transportation time is affected by many factors such as weather, vehicle scheduling, and traffic conditions. The estimated transportation time we provide is for reference only and is not part of the contract. It is also not a reason for returning the goods.

Please read the above terms carefully, they will take effect from the time of placing the order. If you have any questions or objections, please confirm with our staff before placing the order.