1. About customer service

before purchasing the product, please contact customer service if you have any questions, and we will answer your questions patiently. If your consultation fails to respond in a timely manner, it may be due to excessive consultation volume or system failure. You can contact us through other contact methods.

2. About delivery time

generally, we will send you orders the next day. However, if there is any such situation, we will contact you in time. If you have requirements for the delivery time, please inform us in advance, thank you!

3. About color

our products are all taken in kind, and the color is the closest to that of the physical tile. Due to the color contrast and color temperature of the computer monitor, there are slight differences between the picture and the physical color. Please be careful if you pay attention to it.

4. About size

the size is measured manually, and there will be slight errors due to factors such as different measuring tools and measuring methods.

5. About after-sales service

we will carefully check the quality of each item before shipment. If there is any accident, please contact customer service. Within 7 days after the receipt of the parcel, if any quality problem is found, please contact us in time. Because of the low profit, please return the problem products to our company when they have accumulated more than 5, and the postage shall be borne by the seller (plain mail, on-arrival rejection).